Misc. Pet Care Information
Check out our Blog Articles for more information
FREE ANIMAL POISON CONTROL NUMBERS:
Kansas State University Veterinary Teaching Hospital 1-785-532-5679
FREE 24 hours poison control hot line for pet owners and veterinarians. Be patient. The person answering the phone may have to take a few minutes to consult the vet on duty. …
Tuft University School of Veterinary Medicine 508-839-5395
ADOPT, ADOPT, ADOPT.
Please go to an Animal Shelter or Rescue League and adopt. There are millions of animal euthanized EVERY year, simply because there are not enough homes. So, please neuter your pets and adopt. Please go to our Resource section (click on to go there), to find a complete list of all animal welfare organizations in the new Hampshire area.
Great Animal Resource –
is the website ASPCA Virtual Pet Behaviorist a division of the ASPCA. Just click on anything from cat to horses.
Leaving your pet in the car –
Many pet owners love to bring their pets with them on a car ride, whether they are going to the store or traveling. However, when the weather is wonderful and the temperature starts to go up, it can be VERY DANGEROUS for your pets. If the temperature is around 70 degrees, even leaving your car windows open about 2 inches, will increase your car’s temperature to over 100 degrees in a VERY short time. Since our pets cool their body temperature mainly by panting, when the air temperature they are breathing in is very high, they are unable to cool. Their internal body temperature increases and if they can not cool down, your pets will slowly die. My rule is if, the outside temperature is over 60 degrees, do not leave your pets in a car.
To learn more go to
- Pets in Hot Cars
- Study of 2 cars & temps inside (Note that there was not much difference with windows open) ,
- Dogs in Hot Cars .
- Car window
- RedRover Flyers
How long can I safely leave canned food out, un-refrigerated?
Many people feed canned food to their pets. I am asked all the time how long can canned food be safely left out, un-refrigerated? According to canned food manufacturers, canned food should never be left out for more than 2 hours. Canned food is a meat product. After that, just like human grade steak or chicken, it will start forming harmful bacteria that could possibly make our pets sick.
Read our article – Is Your Canned Food Safe
Feeding free choice or just feeding morning and night?
Many clients call and ask how should they feed their pets. What is better? Feeding free choice means to leave the dry food out all the time or feeding the correct amount at a specific time such as breakfast and dinner time. Most veterinarians prefer that pets are fed the correct amount for their weight morning and night. Each pet should be fed in their own bowl (glass bowls are preferred over plastic, plastic becomes pitted after a while and harbors more bacteria. Bowls should be cleaned after each feeding). Pets should be prevented from eating another pets’ food. You may need to separate each pet in a different room. This will prevent one pet from eating too fast before the other pet comes or hurrying up his food so he can eat the other’s food too. In many cases, eating too fast can cause stomach upset and the pet who does not get to eat his entire meal is left out. Behavioral problems may also occur over food. Each pet should be able to eat their entire meal at their own pace.
Feeding pets alone and at certain times, also helps the pet owner to monitor a pets food intake. If a pet is coming down with a health problem, in many cases the first sign may be that they will slow or stop eating. If a pet does not eat his full meal every time, it may not be a cause for alarm, however, it may be a cause to call your veterinarian if he has not eaten at all in 2 days (unless you see other signs, then call immediately). However, it is never wrong to call and ask your veterinarian if you have concerns before 2 days.
Getting your pet used to eating at certain times also has the advantage that the pet will be hungry. Not having food around 24/7 allows the pets digestive system to have a rest, rather than allowing the pet to nibble and graze at anytime during the day or night. Allowing access to food at all times also encourages pets to boredom eat (which brings on weight issues) or become territorial over food dishes, keeping others away. In most cases, free choice of food allows pet owners to not notice any problems until the problems are established.
Free choice feeding also creates a problem if one pet needs to go on a diet for specific health problems, while to other does not. The free choice feeding owner must choose to put both on the medical diet or put none on the medical diet. Both choices are not the best.
So, what is an owner to do? The hardest part is for all pet owners to get into a habit. Believe me, I am the worst to change my habits. However, once it is done, it is great. If you have rooms to separate pets in for feeding am and pm, that is one choice, however, I have 10 cats, and finding ten different rooms in my small home to feed them in is not feasible. So, all my cats are fed in their crates. I have stacked 3 on the bottom, 3 in the middle and 3 on top with the tenth one on the very top. At feeding time, all the cats run straight into their CORRECT crate. Each crate is labeled with the cat’s name and description (in case I need someone else to feed). The food is appropriately measured out for each cat, 3 cats are on special food and 2 cats require smaller portions (they gain weight very easily). I have found that feeding the cats in the crates has added benefits. Each cat is locked in the crate for however long it takes for them to eat (about 30 minutes). It enables each cat to eat at their own speed, no more wolfing down the food before another pushes in, no bullying going on. It also helped the two cats that were absolutely terrified of their crates feel comfortable. Now they jump in on their own happily. One did not like the door closed (maybe a bit claustrophobic?). All are doing well. I can monitor how much each cat eats at every feeding. They are all contained in one room. If there ever was a fire or I needed to evacuate, I am able to get all cats in their respective crates in a short period of time and place out the window….For me, this way of feeding works quickly, is great for healthy feeding, helps with pets who hate their crates and if ever you needed to evacuate in an emergency. This is a good thing.
What are some winter care tips for my pet?
- Keep indoor pets in a dry, warm area free of drafts. If possible, elevate your pet’s bed off the floor.
- Provide dogs and cats with a dry, insulated pet house or shelter out of the wind. Bring your pet inside if the temperature or wind chill goes below 32° (pets feel the cold as well as we do, no matter how thick their coat is) or with nasty weather.
- Staying warm requires extra calories, so feed your pet accordingly when the temperature drops. Talk to your veterinarian for advice on feeding your pet.
- Cats and kittens often nap on car engines for warmth. Knock on the hood and honk the horn; then wait a few minutes before starting your car. (Cats and kittens are always safer as indoor pets)
- Pets like the smell and taste of antifreeze, but even a very small amount can kill them. Thoroughly clean up spills at once. Tightly close containers and store them where pets cannot get them.
- Always have fresh, clean water available for your pet. Check water every 2 hours for freezing or get an electric heated water bowl. Fresh, clean unfrozen water is essential.
- Remove ice, salt, and caked mud from your pet’s paws and coat at once. Contact your veterinarian immediately if you suspect your pet has frostbite. Frostbitten skin may turn reddish, white or gray, and it may be scaly or sloughing.
- Alcoholic beverages, holiday treats such as chocolates, and bones from poultry, pork and fish can be harmful or toxic to your pets. Keep your pet on his regular diet.
- Many plants – including Christmas rose, holly, mistletoe, philodendron and dieffenbachia – are toxic to pets. Keep them out of your pet’s reach.
- Holiday paraphernalia can be dangerous to pets. Cover or tack down electrical cords. Keep tinsel and glass ornaments out of your pet’s reach. Read warnings on items like spray-on snow. Never put ribbons around your pet’s neck or allow it to play with plastic or foil wrappings or six-pack beverage holders.
Source: The Ralston Purina Company (click on to view their website).
Pet Web Library(click on to view website)
This website is a wealth of information on animal diseases to medical information to toxic items, diabetes and so much more.
Diseases that can be transferred from animal to human
Some germs are passed form animals to human. Learn what germs can be passed from your pet to you and how you can prevent it. Learn about Toxoplasmosis, how to protect yourself while pregnant and that cats are only a small probability for contamination, you are more likely to get it from raw meat or gardening.
Very interesting sites, click on to view –
Veterinarian approved homemade pet foods
This website helps you the owner, in making good nutritional well balanced pet food. Follow the recipe very carefully to help ensure that your pet receives all the nutrition their body requires. Click here to view the Balance IT website.
Neutering Your Pet
All pets, male or female should be neutered. Not only is it necessary to help in pet overpopulation, with millions of homeless pets but it helps pets medically, psychologically and in most cases behaviorally. For every puppy or kitten that you bring into this world and find a home for, that is one LESS home for a homeless pet in a shelter. There are simply NOT enough homes.
- Pet Overpopulation is a serious problem – American Humane
- Pet Overpopulation – Humane Society of the US
See our article, scroll down for a list of Spay/Neuter Clinics –
Check out how old your dog or cat is.
Antech Diagnostics has a nice chart to figure out how old your dog or cat is. This site also has some other helpful information on Senior care, etc. Click here to go to How Old is my Pet?
Pets and Cancer
Cornell University has a narrated live action video designed to give pet owners a complete overview of cancer. Click here to go to Dogs and Cancer – ASPCA.
Animal Hoarding – What is it & more
Tufts University answers questions about Animal Hoarding, what it is and is not, health issues, animal welfare, intervention and other resources. We start you off at the general overview, then just click on the different sections on the navigation bar at the top. If you know of a possible animal hoarding situation, please call our office and we will refer you to the proper help. Click here to go to About Hoarding.
Do You have Allergies to Your Pet?
Many animals are brought to shelters because someone in the home is allergic. There are a few things that you can do to help alleviate allergic symptoms and possibly keep your pet. Click here to learn more about Allergies to Your Pets
Pet Loss for you and your pets
The loss of a pet can be the most devastating thing. I have been through the loss too many times, but did you know that our surviving pets also grieve. When we lost our cat a few years ago, many of our surviving cats went through a grieving process. Here are a few websites that may help you and your pets – A Grieving Pet , Coping with the loss of a Pet ,
Intestinal Worms in Dogs and Cats
Our pets can pick up many intestinal parasites. Check out these websites to learn more.
Lyme Disease is becoming a bigger problem in New Hampshire, so check all pets every day after they come into your home. Click here for more information: A Lyme Disease Primer ,
Humane Certified Food For Humans
The American Humane Association does many things in the world of animal welfare. They make sure that any animals in many of the movies we watch are treated humanely and are not harmed (look for the American Humane Association statement at the end of the credits or go to American Humane Home Page). This organization also protects children from abuse, check Protecting Children to learn more. Now they are protecting farm animals. If you would like to buy only humanely treated food, check American Humane Certified Producers to learn what to look for on your food labels.
Products that do not harm animals
PETA has a list of many companies with their web sites, that do NO harm to animals, such as any testing on animals. It is a pretty extensive list. Click here to read more, and scroll down a few pages to get to the links for the websites.
- Canine Heartworm Disease
The American Heartworm Society website has great information and animation on Heartworm disease, Click here for Canine Heartworm Video.
- Giving your dog Medications
Giving your dog medications can be tricky. Some dogs are very good at taking medications then they walk away and you find the pill on the floor. Click here for some help on Giving your dog Medications Video .
- Trimming your dog’s Nails
Many dogs do not like their feet touched, which makes trimming nails a chore. When your dog is relaxed, gently massage their feet, maybe just a few seconds at first, then increase the time as your dog accepts the attention. If he/she pulls feet away, that is okay, just try in a little while. Always praise your dog while gently touching their feet and massaging in between toes. Sometimes they only associate touching their feet with nail clipping. Make this a pleasurable time. Click here to learn more on Nail Trimming Video .
- Dog Behavior
Click on the Behavior you wish to view –
- Aggression to People,
- Aggression towards Other Dogs,
- Eating Feces (Coprophagia),
- Destructive Chewing,
- Housetraining Adult Dog
- Housetraining a Puppy
- Introducing a New Baby,
- Leash training a Puppy Video
- Loose leash walking
- Problem Barking,
- Separation Problems-HSUS
- Separation Anxiety-ASPCA
- Vaccinations and diseases
Here is some information on different diseases that can affect your dog and what vaccinations maybe necessary.
Click on to view –
- Greyhound Information
The most mis-diagnosed disease in Greyhounds is hypothyroidism. Greyhounds have a normal low thyroid. Many Greyhounds are placed on Thyroid medication and in some cases it may not be necessary. Click on www.animalmedicalcentreofmedina.com for more information. There is a lot of great information on Greyhound Health. Ohio State University College of Veterinary Medicine also has some great greyhound information, click on Greyhounds to view their website.
- Siberian Husky
The Siberian Husky is Dori’s (the owner) favorite. They are beautiful, powerful and extremely intelligent, but they are an often misunderstood breed. Many people believe that huskies need to be an outside dog and then leave them outside enabling them to become bored, escape artists who roam for miles in a very short time getting into a lot of trouble, which tends to get them shipped to a shelter. If you are considering sharing your home with a Siberian Husky, learn as much about this breed (as you should about ANY breed) before you bring one home. Learn all the good as well as the bad, talk to past and present owners of Siberians, talk to rescues, talk to breeders. The Siberian is truly a wonderful family dog, if you know what you are getting into and are willing to do some serious training. This is not recommended for a first dog owner. For more information, click on Siberian Husky Rescue Site for info on the breed and for rescues in your area.
Unfortunately, there is no licensed Siberian Husky Rescue in New Hampshire.
Check out our Facebook page, search for NH Siberian Husky Lovers
How We Keep You & Your Pets Safe
We take pet sitting seriously !!
As one of the largest NH Pet Sitting Company, who has cared for thousands of pets every year since 1990, we are always thinking of safety.
- We deter people from targeting your home while you are at work or away!!.
Whether we are walking your dog every day in New Hampshire or caring for all your pets while are away or just checking on your home with NO pets while you are vacationing in Florida, We are coming and going making your home look like someone is there. We bring in your mail and newspapers so they don’t pile up outside. Also, it’s advisable to NOT stop your mail or newspapers because that indicates to those employees you will be away, making your home a possible target.
One day, our pet sitter, Richalie, was going to one of our daily mid day visits to exercise 4 awesome dogs. When she pulled up, she noticed a car parked out front but down away from the driveway. It was an older car with signs on the side that said National Grid ( a heating service), then she saw a gentleman walking around out to the back of of our client’s home.
Richalie got out of her car, and the ex- army person that she is, followed him around back, saying, ” excuse me, can I help you?” The man kept walking, never looking back and even sped up a bit and said he was looking for…..and gave the address across the street. Richalie yelled, since he was way ahead now, going for his car, that he was at the wrong address. She immediately wrote down license plate and description as he got to his car, pulled the signs off, got it and drove off!! We called police and the owner. Come to find out, houses were being targeted in that area and the information our sitter obtained help to track down the culprits!!
- We are also checking on your home, making sure everything is okay with your home.
Our petsitter, Betty, was doing a routine mid day visit to exercise 4 great dogs as well, different home. When she arrived and opened the door, she was greeted with black thick smoke. She immediately got the dogs outside and called the fire department. I called the owner but she was not reachable. The fire department checked the house from top to bottom and ascertained it was a faulty oil burner. He shut the furnace off and opened windows to air out. It was spring and the temp was in the 60s so it wasn’t cold. After the house cleared quickly, the fire chief said it was safe for the dogs to go back inside now. Finally, got the owner and explained what happened. She was grateful. If the dogs had stayed in that black smoke until she got home 6 hours later, we aren’t sure if they would’ve been okay or if the oil burner would’ve progressed to something worse.
- We also have checked on elderly family members of owners!
We’ve had visits where an elderly parent was home and we would go and exercise pets while a client was working. On one occasion, we were to visit a 95 year old woman who was in her own townhouse but it was a facility where nurses and staff visited throughout the day for blood pressure and to make sure meds were taken and that they eat properly. This elderly woman could get around and take care of herself in her home but walking the dog once in the morning and night was too much. So, we did it for well over a year, 7 days a week. One day, the sitter arrived to find her on the floor unconscious!! We called the staff who rushed over. She had apparently suffered a stroke. The staff were not scheduled to come in until the next morning. If we didn’t go in for that night visit, she would’ve passed away by morning. We had got there in time and she had some major speech problems but that was it!! We went on to help her for a few more months until she needed more around the clock care and the dog went to live with her daughter.
- We will never put your address or name on your keys.
We have ID numbers and pets names. Accidents do unfortunately happen and I’ve heard horror stories of other sitters dropping keys and not so kind people using them. The other thing we do, is put a note on the back of our key tag that states “if found please call 888-8088”, our office number.
- We will never advertise you are away while you use our service.
Our sitters DO NOT have any business signs on their cars when they go to your home. They may have one of our bumper stickers that we also give clients ( our pets are loved by Professional Pet Sitting Etc. ). Signs on vehicles or cars wrapped in the pet sitting business information is a great way to bring attention to someone away.
Our sitters do not wear T-shirts advertising our business either unless it says “My Pet is Loved by Professional Pet Sitting Etc”. We’ve had many people ask us why? Why do we not want to advertise while driving around or walking clients pets……we would be a huge NEON sign, come target this house….no one is home!!!
As one of the largest NH Pet sitting company that cares for thousands of pets, We do much more but here are the top 5 ways we work to keep you and your pets safe.
Did you know that we did these safety features? Does this make you feel safe? If you have other ideas please send me an email, we always love to hear great ideas.
Compare Us With Other Choices
Here is a quick and easy way to compare our company with other pet care possibilities.
Price is important to all of us but compare what you are getting with the price you are paying. Keep in mind, we do not know everyone, please check out the people who will be caring for your pets. There may be items on here that others may have, but NONE will have ALL of our qualities.
This comparison chart was made to help you choose what it right for you and your pets.
With all of our Peace of Mind Qualities why go elsewhere.
Here is A Sampling
of our wonderful pet sitting TEAM
(our other sitters are too shy)
We have an exceptional staff of dedicated pet care professionals who absolutely LOVE animals.
The pet sitters who do pet sit for us are EXCEPTIONAL. See below for some of our process in choosing our sitters. Not every person who wants to pet sit with us is chosen.
For pet sitter safety, our Insurance company advised to not have photos of our sitters, sorry
- pet sitting all her life !!
- grew up caring and rescuing animals with her mom (Dori)
- Bachelor’s degree in animal biology
- certified animal abuse investigator
- does our payroll
- wildlife rehabilitator
- animal rescue experience
- training experience
- pet sitting since 1995
- retired breeder of champion Siamese/Oriental Cats
- Veterinary Assistant experience
- owns 10 cats (Siamese & Orientals)
- retired in 2008 from Prof. Pet Sitting after 13 years to help with family
- pet sitting since 1998
- Veterinary Assistant experience
- owns 2 cats and 1 dog (Golden)
- pet sitting since 1998
- volunteers with Derry Humane Society
- fosters for Libby’s Haven for Senior Pets
- Veterinary Assistant experience
- Rescues animals in need
- owns fish, hermit crabs, and 1 dog (mixed breed)
- Retired in 2011 from Prof. Pet Sitting after 13 years for family reasons
- pet sitting since 1998
- volunteers for various animal welfare organizations
- studies in homeopathy and Reiki on animals
- does pet facilitated therapy
- studies Animal Homeopathy
- Rescues animals in need
- owns fish, a parakeet, 3 cats
- and 2 dogs (Greyhound and Whippet)
- pet sitting since 2000
- Veterinary Assistant experience
- Reptile experience
- owns 2 cats
- Pet sitting since 2003
- Certified Veterinary Assistant experience
- Horse experience
- Reptile experience
- owns 1 cat and 2 dogs (Shepherd & a Shep. Mix)
- pet sitting since 2013
- Veterinary Assistant experience
- Training experience
- owns 1 dog, 1 kitty and 2 birds
- on Medical Leave
- Pet sitting since 2012
- Just adopted a cute puppy
- Certified Veterinary Assistant
- Pet Sitting since 2014
- Certified Veterinary Assistant
- MSPCA (Methurn, MA) 2011 to present
- Pet Sitting since 2013
- Veterinary Assistant experience
- Pet sitting since 2003
- 1 dogs 2 cats
PLUS 20+ more SHY pet sitters on staff…..
To keep you and your pets SAFE our sitters are required to
- go through our orientation process
- go through our training process with a seasoned pet sitter
- all must be 21 years of age or older
- MUST follow our 40+ page policy and procedure Handbook
- must sign a non-disclosure -to not repeat anything they learn about you, your family, pets or our company. This is essential for clients who may be lawyers, police officers, judges, etc.
- must sign a non-compete – this means that our employees can not offer any of our services outside of our company for money/compensation while employed by Professional Pet Sitting Etc. and for a long term after they have left employment. This protects you from being solicited. This is a reason for immediate termination and/or legal action. This protects you and your pets from services without proper credentials, licenses, permits, insurances and quality control. Employees and Ex-employees can not contact you in person, phone, e-mail, social media or any other means.
Not every person who applies for our pet sitting positions gets to become a pet sitter with us. The above set of employees are exceptional and have passed all of our qualifications.
This is not a job, this is a way of life. Our sitters must LOVE pets and put them first.
History of Dorinne Whynott
Dorinne Whynott is the creator/founder/owner of Professional Pet Sitting Etc, author of many educational articles, and has been in the animal field all of her life.
Professional Pet Sitting Etc. is a very successful business, established in 1990. Since we are caring for your most beloved pets and you are giving us access to your homes, it seems fitting to give you a background history of the most important person, the owner of the company.
Ms. Whynott was born with a special gift with animals and is most passionate about all animals and their welfare. In her life, she has rescued numerous animals – however only a few major rescues are featured here. Let me introduce you to, Dorinne Whynott.
Here is her story:
1961 – 1975:
Ms. Whynott was born a surviving twin and grew up in Saugus, Massachusetts. She has always shown a deep connection with animals and at a very early age, all animals seemed to be drawn to her. Growing up she had many pets, a few pets are Mitzy, Husky and Spot.
Ms. Whynott started pet sitting as a child (from 7 – 15 years old) caring for her neighbor’s horse, Black Jack (a black and white Quarter Horse who was a retired champion barrel racer). Her payment was being able to go horseback riding. She was taught to ride (at 5 years old!!) by Kathy Wheeler (Black Jack‘s owner), a wonderful woman who was proud of her black foot Indian descent. Kathy was instrumental in helping to develop the special skills Dorinne had with animals.
1975 – 1979:
Ms. Whynott experienced her first big loss, when her grandmother, Matilda Rose Whynott (Katka-maiden name), passed away and soon there after, her family decided to move to Nashua, New Hampshire, where she attended Nashua High School.
Ms. Whynott’s first dog after she left home was Duke. Duke came into Dorinne’s life when she answered an ad in the newspaper, featuring $5 puppies (the money would be going to spay the mom). Duke was a Labrador/shepherd/husky mix. He was the most obedient all around dog that Dorinne has ever encountered to date. He was certified for obedience and pet therapy. He was used in many educational seminars, in schools, demonstrations and used next to other dogs in training sessions. Ms. Whynott found training dogs was faster when used next to a dog that was already trained.
1979 – 1984:
Ms. Whynott considers herself an animal advocate and is very dedicated to animal welfare. She was thrilled to read about a job opening at the Nashua Humane Society(also known as the Humane Society of Southern Hillsborough County and now known as the Humane Society of Greater Nashua). There she excelled under Nancy Soule, who was the Director and Darcy Langdon the Manager. Ms. Langdon stated on Dorinne’s first day of work, “ As a humane society, we are here to put ourselves out of business. For if we did our job correctly, there would be no need for a shelter”. This was an ideal statement, however, it was one that Ms. Whynott lives her life by and thus her life long passion of education in animals and animal welfare was born.
At the shelter, all employees were taught various veterinary technician and shelter duties. Dorinne learned how to do physicals on dogs and cats, proper animal handling, drawing blood, heartworm checks, fecal examinations, parasite control, administering vaccinations, euthanasia, wound management, along with numerous other important medical, shelter and kennel duties. She was also responsible for animal statistics gathering, office management, daily record keeping, deposits, minor book keeping, grief counseling, interviewing, behavior modification, public education, and much more.
Ms. Whynott considers working at the Humane Society one of the best jobs that she has ever had. Of course she loves her present company, however, working at the shelter fulfilled her passion of helping animals so completely that other jobs only filled partially.
What made this job so amazing first was the great group of people that worked there. It was a family unit, everyone cared for everyone and worked well together, learned together and always put the animals first. In the time that Ms. Whynott worked at the Nashua Humane Society, this facility had many functions. Ms. Whynott met many long time friends there, two were Norma Lavigne and Pat Konecny (who is the current office manager of Hudson Animal Hospital).
Dorinne stated “Every day was different. We could be going out to rescue a Heron shot by someone with an arrow, or help a group of ducklings whose mother was hit by a car, or help a family who did not know what was wrong with their dog (frozen in his doghouse was the problem). Then we could be going to various organizations to visit with some shelters animals, to educational talks at the local schools and children’s organizations, to television, radio or newspaper interviews and so much more. We were an animal shelter, that meant that we were there for ALL animals, domestic, wild, feral, exotic. One thing that was paramount, was that NO animal was ever turned away, EVER. Whether it was a baby squirrel, injured seagull, unwanted pet, all were taken in with no waiting, everyday. It was taught to us that if someone brought in an animal for whatever reason, they made this decision and needed to let the animal go now. If these people were turned away or talked into waiting, the risk may be that they would drop the animal off on the side of the road or something much worse. The risk to the animal was unacceptable. Of course, we would try to educate the owner and alleviate any problems that may have been the reason a pet was being relinquished, but on many occasions, the reasons given were just an excuse for not wanting the pet anymore“.
Dorinne even had someone give up a dog because it did not match the furniture!
Ms. Whynott learned to become very efficient in rescue and rehabilitation of abused and neglected animals. She was especially good with aggressive animals (and showed the scars for it – being bit by just about every species, from dogs, cats, squirrels, various wildlife to even a seagull!!). She became licensed (along with many shelter employees) in the state of New Hampshire to rehabilitate wildlife. She was in the public eye for the humane society quite a lot, you could find her in the newspaper showing off her many foster animals looking for homes, or doing public seminars in animal education or visiting many facilities including Greenbriar Nursing Home and the Plus Company for Pet Facilitated Therapy (PFT).
Ms. Whynott took many classes and training in Animal Behavior and Obedience. Working at the animal shelter gave her extensive on the job experience in a wide variety of animal behavior. She became a Dog Obedience Trainer (later to be part of the Association of Pet Dog Trainers). She worked with adoptive owners who adopted animals with behavioral problems to help ensure that animal and new owner had a long and happy life together. To this day, her passion is helping owners with pet problems.
Ms. Whynott was instrumental in implementing many new ideas at the shelter which helped the shelter to run more efficiently. One idea she started was the protocol for lost pets and for people looking to adopt certain pets. She also developed and implemented the out of cage cat room, where cats who were healthy could roam freely. Her protocol was instrumental in keeping disease down. Allowing cats to roam freely helped to house more cats and alleviate depression that occurred when felines are caged for long periods of time. She also helped work on the policy and procedures for the shelter along with by-laws.
She became the Shelter Manager until she left to move north and a new manager was hired.
During this time period, Dorinne acquired a few animals:
Kiki was an all black Domestic Short hair (DSH), spayed female with one white whisker. She was a free kitten, and lived 18 years passing away at home of natural causes.
Pandora was a brown tabby with white DSH, spayed female. She was adopted from the Nashua Humane Society and died of kidney failure.
Angel was a grey DSH, spayed female. She was from the Nashua Humane Society and also passed away from Kidney disease.
Armouk was a black and white Siberian Husky puppy brought to the Humane Society because the owners could not deal with the work it takes to have a puppy. They purchased him from a pet store and as many pet store puppies are, Armouk had many health issues and died with complications of heart and kidney disease.
Appollo was a brown tabby DSH, neutered male who was brought into the humane society after he was found with a tail injury possibly an abuse case.
Magic was a grey and white Dutch Dwarf rabbit, brought into the humane society after the owners purchased her for their children as an Easter gift. Then the owners decided after a month that they did not want her any longer.
During this time, Ms. Whynott was also the vice president of the NH Veterinary Technicians Association.
1984 – 1987:
In 1985, Ms. Whynott moved to Thornton, NH and rented a home that used to be the Robin’s Nest Restaurant and Motel. There she shared her home with 2 dogs (Duke, Armouk), 4 cats (Kiki, Pandora, Angel, Appollo) and 2 horses (Trinity, Quincy).
Ms. Whynott worked as a Veterinary Technician for Plymouth Animal Hospital. Since this was a small animal hospital, all duties (other than veterinary) were her responsibility, including the duties she performed at the Humane Society but also assisting in surgery, x-rays, lab work, and much more. Animals cared for ranged from domestic pets to livestock to horses. Patients were seen in hospital as well as in their own home environment.
Squam Lake Science Center located in Holderness, NH was also a fascinating working experience once held by Ms. Whynott. Her title as an Animal Care Technician included caring for bears, coyote, foxes, bob tail, owls, osprey and other birds of prey along with raccoons, and other native wildlife found in New Hampshire.
Ms. Whynott rescued two abused and neglected horses, Trinity and Quincy. She designed and built a large barn for them. Shortly, thereafter, the Pemigewasset River flooded the paddock and barn – the river swelled to 20 feet over the natural level of previous years. Her home and some contents were slightly damaged. The horses and barn were okay, but the barn needed a good cleaning, since the water rose 4 feet into the barn.
Dorinne Whynott had her first and only child, Rachelle in August.
Ms. Whynott saw that there was a need for an animal feed and supply store in that area. She strategized and in December, she opened RR Tack and Feed (named after her daughter – Rachelle Rose, thus RR). Being young and anxious, she wanted to open the week before to get a bit of the Christmas rush. A big mistake was opening the business before the insurance kicked in after the first of the year.
Unfortunately, the fire was caused by a crack in a heating duct. Everything burned to the ground 2 days before Christmas. No person or animal was harmed, but the building and all contents (personal and business) were destroyed. She was forced to place her horses with a kind person. She was homeless for a while until a gracious family allowed her to live in one 6×8 room with her newborn, 2 dogs and 4 cats. They lived there for a few months. She cooked on a small hot plate and slept on a mattress on the floor. As a new mom, with no real home, no job and suffering the loss of everything, she was completely traumatized and devastated but somehow prevailed.
Finally she got back on her feet and her best friend, Norma Lavigne, offered her a wonderful basement apartment and the move back to Nashua was in order.
1987 – 1992:
Ms. Whynott found work with Hudson Animal Hospital. Ms. Whynott speaks very highly of Dr. Allen Conti, whom she considers a great boss and a superior surgeon. This animal hospital has now and has had in the past many great Veterinarians. She worked with Dr. Michael Dutton (now in his own practice, Weare Animal Hospital) and Dr. Lisa Anderson (now working at the Milford Animal Hospital) , both great veterinarians, mentors and teachers. Pat Konecny is the current office manage , whom Dorinne met working at the Nashua Humane Society and is a long time friend. During this time, Benson’s Animal Farm was still open and Hudson Animal Hospital helped to care for elephants, tigers, etc. What a sight to see an elephant in the parking lot!! Ms. Whynott became Office Manager Assistant and was responsible for boarding schedules, veterinary appointment schedules, intake and return of boarding pets and patients, medical record accuracy, counseling and solving animal problems for clients over the phone, grief counseling for clients, dispensing medications prescribed by the veterinarians, retail sales and invoicing, daily receipts, deposits, and reception duties. On very rare occasion she helped fill in for veterinary technician duties, however, she loved and preferred to be out front helping clients with problems they were experiencing with their pets.
She started pet sitting in 1990 when she obtained her first client, Samantha, a longhaired black and white cat. Many clients at the hospital started to ask if there was such a service who would visit their home and care for their pets while they were away on vacation. This led to the establishment of Whynott Professional Pet Sitting, later to be known as Professional Pet Sitting Etc (PPSE). Ms. Whynott comes to this field with unmatched superior credentials in business and animal experience. Ms. Whynott takes the professional in PPSE very seriously and as a result, she registered the business in the state of New Hampshire, became bonded, and acquired liability insurance. She is responsible for every aspect of the business. She created each piece of PPSE advertising, literature, brochure, and presentation book. Ms. Whynott is responsible for the advertising in all newspapers in southern New Hampshire, on WMUR TV, and the Yellow Pages.
NOTE: It would be a long 6 years of hard work, lots of money and time, driving long hours (some days driving 150 miles) and covering many towns on her own, before PPSE would become a full time business, have enough clients and be able to make enough money to be supportive.
While working at the Hudson Animal Hospital, a wonderful client came in, with a dog she had just rescued. This client wanted to place him but he had many problems. The dog she was referring to was Dorinne’s favorite breed, the Siberian Husky!
To read more about “Fudge”, check his story out by going to Case Studies. Since Dorinne had an extensive background in dealing with abused animals, she decided to adopt him. With her training, Fudge earned his obedience certificate and also was certified as a Pet Therapy Dog in 1996.
1992 – 1996:
Along with working a full time job, being a mother and starting her pet sitting business, Ms. Whynott decided to go back to school and earn a degree. She went to Springfield College earning her Bachelor of Science degree, majoring in Business, Animal Science and Behavior, and Human Psychology with a GPA of 3.97! Ms. Whynott has also received credit from Mount Ida College for Veterinary Science Clinical Methods. Her educational courses include: business and marketing, business development and management, highly effective business management tools, numerous psychology courses, case management, counseling and interviewing skills, veterinary sciences, computer skills, preventive holistic health, substance use and abuse: prevention to treatment. She interned at Brookside Hospital in Nashua, working with dual diagnosed patients (patients who had an addiction and a disorder – for example – alcohol addiction with multiple personality disorder). Ms. Whynott was the only student working on her Associate’s degree allowed in this internship, which was for Master’s level students only. Dorinne’s supervisor, Ms. Jan Bruce stated, “This students works with masters level students and consistently participates at their level”.
As part of her degree with Springfield College, Ms. Whynott needed to complete a mandatory group study project. She chose the subject of Pet Facilitated Therapy (PFT) and studied the pros and cons on children in trouble. Ms. Whynott took an additional certification course for Pet Facilitated Therapy with Linda Hume (she runs a great PFT program at the Northeast Rehabilitation Hospital in Salem, NH ) . At this time, Fudge was also certified as a pet therapy dog. The most satisfying visits were at the Nashua Children’s Association in Nashua – working with children with abusive backgrounds. They seemed to identify with Fudge’s abusive background (see his story in our case studies section on this website). One child who had not spoken for a while suddenly just began talking, talking about Fudge!
She also received certification as a Pet Care Technician. The very last course, she completed for her degree was “Coping with Disease and Death” – little did she know that this course would be the most important tool she would need in just a few months time….starting in August 1996.
Ms. Whynott was asked to help Greyhound Pets of America with fostering greyhounds off the track, trained them and placed them in permanent homes. She fostered quite a few greyhounds over the next few years.
WMUR Channel 9 and WHDH Channel 7 had special interest in Ms. Whynott’s involvement with the Salem Animal Rescue League (SARL) on the 16 abused Shepherds from Salem (read more about the Coh case). Ms. Whynott worked closely with all of the foster homes to help the abused Shepherds on their way to happy homes.
She, herself, took in the two worst Shepherds (Schultz and Tyler) to work with them so they could be placed in great homes. After a few months of hard work, both dogs were placed in great homes. Schultz eventually was returned after a few months. He was diagnosed with advanced kidney disease due to the past neglect, starvation and poor diet. The new owners were unable to care for him medically. SARL entrusted Ms. Whynott to care for Schultz until he was too ill and needed to be euthanized.
Ms. Whynott created and wrote her own Obedience Training Manual and started to give in-home training as a new service.
Ms. Whynott helped to start the NH Pet Expo.
PPSE is now successful enough and has become a full time business.
Ms. Whynott helped to create a Christmas greeting on WMUR Channel 9 and the ad ran for a few years until WMUR no longer offered these great advertisements. Three wonderful commercials were also created at this time and ran a few times, however, due to the high cost of television advertising, it did not pay off. As a result of much advertising and recent media exposure, Ms. Whynott was sought out to do numerous articles and interviews about her background and business.
She was asked to be involved with a radio call in show on WZID for pet related problems and was interviewed for a local business show for Channel 50. Overall, she has conducted many animal education talks for schools, animal welfare groups and other organizations in past, present and future.
Penny was a new addition to the family. She was a free grey and white lop eared bunny given to Dori a friend. Penny did not enjoy to much handling and when she had enough, she would growl!!!
1996 – 1997:
Devastation hit during August of 1996 to December of 1997, Ms. Whynott experienced the most traumatizing 14 months of her life. She literally lost 18 family, friends and pets in that time span, which included her best friend (Norma Lavigne), her mother (Eva Whynott), her father (Robert Whynott) plus her 4 cats – Pandora to kidney failure, Kiki to old age, Angel to a fatal injury and Nikki to heart failure.
During this time of loss, Ms. Whynott felt that her clients and pets in her care were not getting the service they should, and she decided to hire employees. She wrote a 40 page policy and procedure handbook, devised an extensive application, and required a police background check. All to ensure that clients, pets and PPSE were as safe as possible and that good quality care was given.
In spite of all of the losses, Ms. Whynott continued to fill her home with more furry loves. Tex was inherited when Dorinne’s mother passed away.
Danny and Nikki were adopted from SARL. Danny was a DSH, brown tabby, neutered male and Nikki was a flame point Siamese, neutered male (unfortunately, Nikki passed away from heart failure at 5 months old on December 10, 1997).
Pooh and Raji were adopted from the
Nevins Farm MSPCA in Methuen, Mass. Susan T., a client who had become a friend, worked there.
Pooh was a DSH, orange tabby with white, neutered male and
Raji was a double pawed, DSH, black and white, neutered male.
Ms. Whynott and her, daughter, Rachelle Whynott were certified for Pet First Aid and CPR.
Nepheratiti was adopted. She was a grey and white lop eared bunny, who had no bottom teeth in the front.
2000 – 2002:
Ms. Whynott and her, daughter, Rachelle Whynott attended Tufts Animal Expo (no longer being held) each year for continuing education courses in:
Dog Behavior – Dog Breed Characteristic Behaviors – Cat Genetics – Loss and Grief Counseling – Benefits of early neutering in cats and dogs – Shelter assessments of cats and dogs (A.D.O.P.T.) – Behavioral assessments – Business productivity – Business marketing – Prevention and management of cat diseases – Understanding cats: assessing, temperament, handling, and techniques – Enhancing a shelter environment for cats and dogs – The ins and outs of a better multi-cat household – Dogs that bite the hands that feed – Criteria for behaviorally healthy dogs – Promoting behavioral health through environmental enrichment – The basic nature of cats, who plays best with others – Intro to the Human-Animal bond and grief – Take me to your leader, understanding the dog’s need for leadership – How to run a safe doggy daycare – Behavior Knowledge – Positive reinforcement training – Loss and grief, a footprint for mourning – Cat clicker training – Clicker training to shape behavior – Humane education that makes a difference – AKC good citizen program – Animal cognition and its role in behavior – Overview of feline nutrition –
Sazar and Desilu were rescued from a barn in Mason, NH. A friend of Dori’s, called her about these kittens in fear of them being harmed. Miss Desilu had no fear and would walk up and rub on the horses’ legs at 5 weeks of age. People who worked at this barn feared that they would find the kittens crushed if one of the horses had a mis-step.
Dorinne learned of a new product that was installed on top of an existing fence, to discourage cats from getting out of a fenced in yard. She installed this cat fence to allow all the cats to play outside, yet keep them safe. This has been a wonderful product that has worked beautifully for many years.
In the very cold month of early April, Ms. Whynott was made aware of 30 cats and kittens in a cold trailer, with no heat, no water, no food and living in filth, urine and feces. Read more about Ricky in our article – Ricky, my Soul Kitty.
She organized and carried out the rescue. To read more, go to case studies. This is where she obtained Ricky, Lulu and Spanky. Ricky being her sole kitty…
Sazar had major surgery to remove a long piece of invisible nylon thread wrapped around his tongue and going through his entire system to somewhere in the intestines. Ms. Whynott’s previous employer, Dr. Conti performed the much needed surgery successfully. This is one very good reason, to always watch your pets, know how much they are eating at every feeding. This may mean that you need to stop free feeding (which most veterinarians advise) and feed once in the morning and once in the evening. The only way Dori knew that some thing was wrong is because he stopped eating and this is a cat that LOVES to eat. Please watch your cats. To this day, the source of the nylon thread is unknown, which is scary.
Ms. Whynott’s daughter, Rachelle graduated from Nashua High School with honors. Rachelle is responsible for the payroll of Professional Pet Sitting, Etc. Rachelle started college in the fall at Rivier College (see 2008 for graduation).
2005 – 2006:
Ms. Whynott completed two courses, Strategic Thinking and Business Planning and Executive Leadership Action Plan with Strategic Directions, LLC and has written her Business Plan to help aid in the progress of the Animal Center and Professional Pet Sitting Etc. Ms. Whynott also completed courses in The doggie daycare business, How to own and operate a dog daycare and The boarding kennel business.
With the horrors of Hurricane Katrina in the past, Ms. Whynott was devastated by the lack of preparedness for animals (and people) in a disaster situation, she read as many books and articles she could find on the subject. She sought out and completed as many educational outlets on the subject as she could find. She then wrote her own article on Disaster planning for you and your pets, which you can view on this web site.
Ms. Whynott obtained certification in the following:
Animal Emergency Services Training by American Humane Association
Disaster Animal Response by Humane Society of the United States
Emergency Animal Sheltering by Humane Society of the United States
National Incident Management System by FEMA
Animals in Disaster, Awareness and Preparedness by FEMA
Animals in Disaster, Community Planning by FEMA
A Citizen’s Guide to Disaster Assistance by FEMA
Ms. Whynott was asked to be the team leader for the greater Nashua area for
NH Disaster Animal Response Team.
One of Dori’s best friends became aware of four 10 day old kittens needing help. Dori adopted and added two to the family, bringing the number of kitties in the house to 10! Felice (lilac point Tonkinese mix, spayed female) and Linus (DSH, brown tabby with white, neutered male) are the new additions.
This is also the time that Dorinne started to think about evacuating her own animals. How would she round up 10 cats, which includes 2 feral-like that run if they know you want them? Especially since a couple of them were not fond of carriers, in fact Danny would stress out so much in a carrier that in the 15 minutes it took to drive to the animal hospital, he would have his nose completely scraped up and bloody trying to get out….So, the first thing would be to get them used to carriers. A set up of 10 carriers, 3 across, 3 high with the 10th one on the very top, 4 foot boards were placed in between the rows, to steady all the carriers. Each carrier was labeled with each cat’s name, description and date of birth (in case evacuation led to cat’s being housed away from owner). The easiest way to get any animal used to something generally is food. So, this would be used for all feeding. A special call (command) would be used, so that when it is pronounced, all the cats knew that food was coming. On the first few days, it was a bit chaotic, the cats did not know where to go or what to do. Each cat was methodically placed in the appropriate crate, then given food and the door closed. Very surprisingly, it only took a few days before most of the cats would quickly jump into their crate and be standing in it waiting to be fed. In feeding this way, it was found that each cat would get the appropriate measured amount of food, each cat could be fed a different food if needed (for any cat with medical conditions or food allergies), each cat could be monitored for food intake (thus a cat not feeling well would be noticed immediately), each cat was eating slower (no competing cat hurrying to eat neighbor’s food), no cat was vomiting up food (due to eating too fast before another cat barges in), AND they were all calm and happy in the crates. They were left in for about 15 minutes and then up to 30 minutes. When they finish eating, they just curl up and go to sleep. No more stressed cats in crates and they were all running for feeding time, jumping into the RIGHT crates. Feeding 10 cats used to be a frenzy and now it is simple, calm, fast, healthy and if evacuation was needed, all 10 cats could be crated in 3 minutes, even the 2 feral-like!!!
Dorinne Whynott and Rachelle Whynott completed a UNH course for certification of Animal Cruelty: NH Laws, Investigations and Prosecution to become Animal Abuse Investigators.
Fudge passed away in October. He would have been 16 years old in January!
Another rescue of a cat (named Raina), who apparently was thrown from a car window just before exit 4, southbound on the Everett Turnpike, Nashua. (Read more in Meet the Cats We have Helped).
Ms. Whynott’s daughter, Rachelle, turned 21 and is now officially a pet sitter, since all pet sitters must be 21 years old and older. Rachelle also is responsible for various office duties along with payroll, as mentioned earlier.
Ms. Whynott acquired a wonderful silent investor/grantor and animal lover, who was impressed with her business plan and wanted to assist with her spectacular vision to help all animals. She started her search for a unique property to expand Professional Pet Sitting Etc. to the Animal Care & Education Center of NH. Shortly there after, this angelic investor had a devastating family tragedy and had to back out.
Note: We are looking for a replacement silent investor/grantor who loves animals, is interested in a vision to help make a difference in the lives of all animals and possibly the people who love them….
Ms. Whynott was asked to be a consultant to the Humane Society of Greater Nashua.
Ms. Whynott’s daughter, Rachelle, graduated from Rivier College with her Bachelor’s degree of Science, majoring in Biology, minors in chemistry, psychology and women’s studies. Rachelle will be working full time at PPSE, learning all aspects of the business and adding new services. Her long term goal will be to finish her veterinary studies after a break. Rachelle comes to the business with life long experience growing up handling all kinds of animals, abuse cases, rescues, wildlife and obedience training.
Rachelle and Dorinne took a continuing education certificate course on “Mega Dog Daycare”. A great course teaching dog handling, daycare specifics, reading dog body language, etc.
Dorinne has taken courses in living green. We moved to a better location so as to help with the continued growth of Prof. Pet Sitting Etc, its employees and personally.
Ms. Whynott was able to purchase a large building with much room to grow for the company and her ever growing number of rescues.
Dorinne is currently working on the space for the office and developing training courses for employees. We moved into our new forever home and office. Putting up a new cat fence for all our kitties to get fresh air and sunshine but to still be safe. We will be getting a new Siberian Husky to join our family soon.
Tex passed away of Kidney disease.
2011 – 2012:
Raji passed away of Intestinal Lymphoma Cancer. Raji contracted one of the most fast acting cancers. He was gone shortly after his diagnosis.
Dorinne constructed a bird feeding station. To date we have the usual finches, jays, sparrows but have seen woodpeckers, indigo buntings and catbirds at the feeders.
Talks of getting a new Siberian Husky to join the family are happening !!
Fostering – started fostering orphaned and abandoned kittens for Manchester Animal Shelter. Fostered Je T’aime (adopted) and Gus Bennett
Petsittingology Pet Sitting Conference in Las Vegas !!
At the conference, we heard many great amazing speakers and got to Meet Marcus Sheriden of the Sales Lion (one word – AWESOME). Learned more about social media, SEO, marketing and animal behavior.
Merlin and Mystic were adopted!!
Merlin is an amazing Blue eyed, black Siberian Husky mix. He was dumped on a highway at 5 months old .
Mystic is a pure white Siberian Husky who was kept in a basement for a few years until he was surrendered to a shelter. He was a frightened shell who thrived in their home with lots of love.
Fostered a very sickly litter of Black and White kittens for Manchester Animal Shelter. All were adopted within a few days after being returned!
Spanky passed away of Nasal Cancer. After a long 6 months of tests and going to Tufts, Spanky lost his battle with cancer.
After a year and a half of living with a family of kitties, Mystic attacked Linus, kitty. It was a serious attack with 12 puncture wounds and a $2000 vet bill.
Linus almost passed away but he survived and has healed completely. Unfortunately, and with a heavy heart, for the safety of all, it was decided to rehome Mystic. 6 months after the attack on Linus and searching for a home, none of which were right for him, Mystic was returned to Marlena, who had rescued him. They had been working with Her to rehome and she decided, she would take Mystic to live with her and her Husky, Penny. This was one of the hardest things for Dorinne, to give up a beloved pet.
Having been in rescue, giving up an animal was extremely hard. The safety and quality of life for all was the deciding factor. A life lesson learned was that every situation is grey. There is no such thing as black and white. In order to help animals we must learn to help people. In rescue, helping people, especially those who love animals, will always help the animals. Listening and helping with compassion and empathy when in rescue or in any other animal profession, is the number one rule.
2014 was a hard year, losing two beloved animals, the trauma of Linus and a very ill family member (who wishes to be private)
To make matters worse, one Sunday morning, Dorinne woke up to find that her entirely website had been completely deleted due to a virus on the hosts server. On the bright side, a NEW updated website was built by Dorinne !!! It did take months but was accomplished.
Easier navigation, more information, lots of great pictures, videos. The old website was completely deleted from the web by the host, after a virus infected their servers. It was devastating, since Dorinne had no idea what to do. So, She did some research and taught herself on how to rebuild a website. After two months of working around the clock, 7 days a week, the new website went live. It is completely updated and does so much more. There is lots of room for growth for years to come.
Lots and lots of educational articles were added to our blog list! Check out the article on Free Pets, it is eye opening.
We had to say good bye to our oldest kitty – Danny. His health was failing due to kidney disease.
Signed up with the Humane Society for Greater Nashua to help the with fostering.
Re-Certified for Veterinary Assistant
Ricky and Lulu were taken to Radiocat to cure their thyroid disease with radiation. Ricky came through with flying colors and is doing perfectly.
Lulu, unfortubately, succumbed to low platelets resulting in the high radiation dose that was given. We are deeply saddened at the loss of our Lulu.
I was called upon to once again foster for Manchester Animal Shelter. Three young (5-6 months old) purebred Bengal cats were surrendered and they were not doing well with shelter life. They had completely stopped eating and were just shaking and hiding. I picked them up and started the long process of getting them relaxed and eating began. They seemed to act like they were not handled very much or not at all. They would cringe and back away at the foreign feeling of being touched, petted or held. After a few months of rehabilitation, I decided to adopt all three. So, April 2016, Jewel (snow bengal), Bowie (sepia bengal) and Katniss (brown bengal) became part of our family.
ONE OF THE MOST IMPORTANT ASPECTS OF A PROFESSIONAL PET SITTING BUSINESS
– Continuing Education
Petsittingology Professional Pet Sitting Business Conference for Continuing Education October 2016
Rachelle and Dorinne headed to the conference in Las Vegas, Nevada
Some great topics and Speakers
- Understanding Dog Behavior
- by Mikkel Becker (Daughter of Dr. Marty Becker)
- Master business Class
- By Beth Cotrell
- Centered Success
- By Nicole Taggart
- Conflict Resolution
- Cancer Advances in Pets
- by Dr. Sue Ettinger aka Dr. Sue Cancer Vet
- Social Media Success
- by Danielle Lambert
- Public Relations & How to Utilize it
- by Charlie Gikey
- Compassiona Fatigue in Pet Sitting
- by Holly Cook
- Money Mindset
- by Aly Michaels (Anthony Robbins)
- Grassroots Marketing
- by Cindy Vet
- Challenges in Business Growth
- by Beth Greenberg
- Panel Discussion on Making Professional Pet Sitting Certification Known with PSO, PSI and NAPPS
As part of the conference, we were treated to a professional photographer
The loss of my Ricky to cancer was VERY hard.
Please read his story – Ricky, my Soul Kitty
Then later that year, I also lost my Sazar with a severe intestinal infection. My beautiful boy
Petsittingology Professional Pet Sitting Business Conference for Continuing Education October 2017
Rachelle and Dorinne headed to the conference in Washington DC
Some Continuing Education topics – SEO and Marketing for business, Mastering Google, Dog and Cat Behavior workshops with Arden Moore and Jamie Migdal, Pet Sitting Business Masterclass
Arden Moore is author to many books and is a Master Certified Pet Fird Aid Instructor
Jamie Migdal is a multi Business Owner and Animal Behaviorist
Petsittingology Professional Pet Sitting Business Conference for Continuing Education October 2018
Rachelle and Dorinne headed to the conference in Las Vegas, Nevada
Some topics – Power Networking, you and google, animal behavior, beyond pet first aid
Keynote speaker – Dr. Marty Becker!!
Dr. Marty Becker, “America’s Veterinarian,” has spent his life working toward better health for pets and the people who love them. He is the founder of Fear FreeSM, an initiative to “take the ‘pet’ out of ‘petrified’” and get pets back for veterinary visits by promoting considerate approach and gentle control techniques used in calming environments.
Dr. Becker was the resident veterinary contributor on “Good Morning America” for 17 years. He is currently a member of the Board of Directors of the American Humane Association as well as its Chief Veterinary Correspondent, a founding member of Core Team Oz for “The Dr. Oz Show,” and a member of the Dr. Oz Medical Advisory Panel.
He has written 25 books that have sold almost 8 million copies, including three New York Times best-sellers — one of which is the fastest-selling pet book of all time, Chicken Soup for the Pet-Lovers Soul. He has been a contributor to Parade magazine, Reader’s Digest and AARP.com. Animal Radio hosts him monthly as their Chief Veterinary Correspondent.
We helped to create “Our Pet Sitter Song”!!!
Look closely, you will see Dorinne and Rachelle!
Thank you to Jason Waggs for the song, lyrics and great voice!
“In my PERFECT WORLD, there would be no need for humane societies or animal shelters, if we, as pet professionals, worked hard to educate the public in proper humane pet care. Then every pet would be wanted, healthy, safe and happy in a loving home for life and have us for a pet care provider!!”
Why Use Professional Pet Sitting Etc ?
Peace of Mind
You have probably never given much thought to just how much time and effort you put into your pet’s good health and happiness. When you are gone, many things have to be done on a daily basis to make certain your pets are safe, secure, comfortable and happy. Professional Pet Sitting Etc. has decades of experience in animal care, and we go through the following checklist every time we visit with your pets:
- Bring in the newspaper
- Bring in the mail
- Give each pet clean, fresh water
- Give each pet the fresh food
- Give treats, if allowed
- Scoop litter boxes, if needed
- Have loving playtime with each pet
- Take pets out for a walk, if needed
- Make notes for owners
- Administer medications, if needed
You do most of these things automatically when you are at home.
Isn’t it comforting to know that someone is going through a checklist each day and will do them for you while you are away?
Advantages and Benefits
Professional Pet Sitting, Etc.
Advantages for your pet include:
- In your home, your pet remains in his or her secure environment, where all the sights, smells and sounds are familiar.
- In your home, your pet follows his or her customary diet and exercise routine. Some pets get very depressed and may stop eating in a pet care facility (see note below at end of page).
- Your pet is not traumatized by travel in a vehicle.
- In your home, your pet is not exposed to other animals, diseases, fleas, ticks and other parasites. Most pet care facilities do their best to keep things at bay, however, it only takes one infected pet to spread it from pet to pet in close quarters.
- In your home, your pet is not traumatized from other pets trying to fight with them (pets can go home with cuts, scrapes and bites) in a group environment at a pet care facility. Some pets become aggressive with other pets when they go home.
- Your pet will be less stressed left at home.
- Your pet will stay happy left at home. Some pets will come home with diarrhea, anxiety, destructive chewing, and other behavioral problems after being in a pet care facility.
- In your home, your pet will not regress in housebreaking. When pets are at pet care facilities, they are allowed to go to the bathroom where ever, when ever they want. Sometimes, these pets think it is okay to do at home also.
- Your pet will be happy in his/her home rather than in a cold, lonely environment away from home.
- Pets in their own home, do very well alone when you are away. Most pets are home alone while you are at work and at night when everyone is sleeping (in most cases, there is no need for a sitter overnight). We do recommend a visit in the middle of your work day and three (or 4) visits per day while you are away.
- Most importantly, your pet receives love and personal ONE ON ONE attention while you are away, whereas in a pet care facility it could be up to 25 dogs to one person (in some cases 25+ ).
- Your pet will not have to spend extra time away from home, due to the pet care facility being closed on a Sunday or a holiday.
- Shy pets, cats, birds, rabbits, guinea pigs and other small pets always do better in their own home environment rather than in a pet care facility.
Benefits for you include:
- SAVE GAS – we come to your home.
- SAVE MONEY – in multi pet households, our prices will be less expensive then a pet care facility. You do not have to pay for extra days if you come home on a Sunday or holiday when pet care facilities are closed.
- SAVE TIME – no need to take time out of your already busy day to drop off your pets or pick them up.
- As a registered client, we will always cover you if you ever became hospitalized, have a family emergency or a death in your family. We will start pet care just as soon as possible.
- You are not inconvenienced (or traumatized!) by transporting your pet.
- You are not stressed having to drop off or pick up your pet in certain time periods. You will pay extra if you are late to pick up at a pet care facility.
- You do not have to impose upon a friend, neighbor or relative when you use our service.
- Your home is looked after as well, since most pet sitters provide crime deterrence.
- You can leave home worry-free, knowing your pet is in good hands.
- You will ALWAYS be covered in emergencies, such as hospitalization or death in the family.
- Once you are a registered client with us, You will NEVER have to worry about finding another pet sitter if they move away, if they come down with the flu, if they have a death in the family, if their car doesn’t start, if they need to have a full time job, etc. Professional Pet Sitting has 38+ pet sitters on staff.
- SAVE TIME – Also you will never have to spend extra time checking on another pet sitter, pet sitting company (or every independent contractor). If you can not use Prof. Pet Sitting for any reason (maybe we are not in your area), you should check police background, bonding, insurance and references. We do all of the above for you on all of our employees, to keep you and your pets SAFE. Remember that if you check the pet sitting company and this company uses independent contractors, not employees, you MUST check both. Click here for more info on IC’s.
- When using Prof. Pet Sitting, you can return home at any time of the day or night and find your healthy, happy pet eagerly waiting to greet you.
All in all, the majority of pets will do better in their own home, with a pet sitting service making visits. The pets that do not do well at home while you are at work, obviously will not do well when you go away. Aggressive pets are also not a good candidate for pet sitting.
If you feel guilty placing your pet in a pet care facility, as is with the majority of us, do you and your pet a favor and leave them home with a quality pet sitter.
Pet sitters who stay overnight in your home, are generally not necessary. You will be paying for a person to sleep and your pets are sleeping also. The only time that overnights maybe necessary are when a pet is ill (and then that pet may be better in an animal hospital – keep in mind that there is no hospital or pet care facility that has a person check on every pet 24/7, even if they have a person on the premises at night).
If you use a pet sitter other than our company, please check them out THOROUGHLY. Pet sitters are not created equal. To keep you and your pets safe, check out “Frequently Asked Questions” to help guide you when you check out other pet sitting companies, pet sitters and all independent contractors hired by other pet sitting companies.
If you MUST use a pet care facility, for whatever reason, please do your homework. See EXACTLY where your pet will be “living”. Do not accept excuses (insurance regulations, it will disturb the dogs) or just look through a window where your pet will be, actually go in and see the actual pet quarters. Inspect the kennel – is it spacious, is it clean, does it smell, is the concrete or paint chipping, are the sides made of fencing. It is not recommended that pets can “touch” each other through fencing, some dogs will lift their leg to urinate and it will go into the next kennel, possibly onto your pet. Pets may also try to fight through fencing or get paws and/or teeth caught.
Note: A Pet Care Facility can be any place away from your home that takes care of pets, such as a boarding facility, kennel, etc.
Frequently Asked Questions
Frequently Asked Questions About Our Service
What to Look for in a Pet Sitter and Pet Sitting Company?
Use these questions to help guide you in finding a good quality pet sitter/company to keep you and your pets SAFE
Our company gives you peace of mind pet care, 365 days per year.
Once you become a registered client of Professional Pet Sitting Etc., you will NEVER have to worry or go through the hassle of finding and researching another pet sitter. We will always have a back up pet sitter if you need service. If your pet sitter ever moves away, becomes ill with the flu, becomes hospitalized, their car does not start, has a death in the family, must work full time, etc. One or two person companies will always have problems, but we have 30+ pet sitters, so you will never have to search again.
The following questions and answers are geared towards our large pet sitting company. However, to keep you and your pets safe, if you are not able to use our company (maybe you are not in our service area), you can use these questions to ask another Company. If you must go with another company, please for safety, do your due diligence and research carefully. You are ALWAYS welcome to call our office, if you have questions, before or after finding another pet sitter.
We do ask all clients to be familiar with our policies and procedures to ensure there are no misunderstandings. We encourage you to read all of these Frequently Asked Questions, our Service Agreement online and all emails with policies.
Our policy and procedures are tried and true since 1990 and we reserve the right to update and/or changed anything as the need occurs. At a minimum, all are reviewed, updated and/or changed quarterly. Some of our policies and procedures are only shown to our registered clients. Our policy and procedures are there for everyone’s protection, you, our clients, the pets in our care, our employees and our company. Over the past decades, we have found without question, that our policy and procedures work very well and if followed, everything runs properly.
BE CAREFUL when looking for a pet sitter/company – we have heard about many problems with local pet sitters. When I was at an event, a person who used a local company who had independent contractors, told me that while she was away, the pet sitter of this other company had a dinner party in her home for 30 guests!!! She used the client’s china and burned her candles. She washed the fine china in the dishwasher and never replaced the candles…..Not to mention that her poor dog was petrified of strangers…..The client was horrified that all these strangers were in her home without her consent or knowledge. Of course, then if you use a teenager they too could have a party in your home as some have done….Anyway, the moral of the story use our company or please check others out thoroughly.
ANSWERS TO FREQUENTLY ASKED QUESTIONS
You can also go to our FREE E-book for more Questions answered
- Is Professional Pet Sitting Etc. legal in every way? Yes, we have done whatever is required for business.
- Is Professional Pet Sitting Etc. registered as a legal business in the state of NH? Yes, our trade name is registered and our logo is trademarked.
- Is Professional Pet Sitting Etc. insured? Yes, and we have never had a claim, since 1990. Because we have Employees, we are required to have insurance. Anytime a company comes into your home to do anything (roofer, plumber, etc.), you should always make sure that they have liability insurance to protect YOU. If you have a company that has Independent Contractors and NOT employees, all independent contractors MUST carry their own liability insurance, again to protect YOU.
- Is Professional Pet Sitting Etc. bonded? Yes, and we have never had a claim, since 1990. Again, because we have Employees, we do have bonding insurance. If you have a company that has Independent Contractors and NOT employees, all independent contractors should carry their own bonding insurance, again to protect YOU. You can ask smaller companies for a certificate of insurance.
- Is Professional Pet Sitting Etc. a full time business, offering pet care visits 365 days per year, 1 to 4 visits per day? Yes, we offer pet care services 365 days per year and we can schedule visits AM, mid day, supper and PM. Only our office is closed every Friday, Saturday, Sunday and all holidays. Our office is open and during our call back hours – see “contact us” for these hours. Even when our office is closed, our pet sitters are still pet visits per day.
- How long has Professional Pet Sitting Etc. been doing pet sitting? Pet sitting since 1990. Since I started this pet sitting company, I have literally seen 250+ pet sitting companies start up and die. Running a pet sitting company (or any company) is a lot of hard work. Many pet sitters do not want to pet sit on weekends, or they will take a few vacations and therefore, you have no service when they are away or if they become sick. We have 30+ pet sitters to make sure we cover you and your pets.
- Do you have references? Yes, see our testimonial section. Most if not all animal hospitals and animal welfare organizations, do refer to us, however, many have policies that forbid them to refer to anyone. It is most important to have business references, because if a business’ clients are not happy, then the business will not refer. A client reference could be anyone close to the owner of the business (in some cases they can be relatives). Our policy of non-disclosure forbids us to give out any client information, due to high profile clientele and client personal preference. Check out our testimonial section to read some client testimonials. Check in our FREE E-book, there are Businesses in there, where the owners have used our service and have agreed to allow us to give out their information for you.
- Does Professional Pet Sitting Etc. have a business phone? Can I find your business in the business white page listings under the business name? Yes, if you have an emergency, while you are away from home, you may not always remember our phone number, but you will always be able to find us by calling information, looking in the yellow pages or going online. We are a business, not a hobby. This is important for the continued care of your pets if you ever had a delayed flight, cancelled flight, or just wanted to extend a vacation. Many small pet sitting companies only use their cell phone, you will not be able to call 411 or information and get their phone number if you lose it.
- Do you have a business checking account, do I make the check out to the business name? All businesses have a checking account in the business name, so you should always write payments out to the business name, this is important for business trip accounts for taxes or to prove that you paid for services. Payments to a person, do not have as much legal recourse. Since April 2013, our company no longer accept checks, we only accept Mastercard and Visa.
- Does Professional Pet Sitting Etc. accept credit cards? Yes, we accept Mastercard and Visa. This helps the many clients who have busy lives and for the unexpected emergency that may come up and pet care is needed in a hurry.
- Does Professional Pet Sitting Etc. have repeat clientele? We have repeat clientele over 99% and have well over 3000 pet clients. Generally, the only reasons people stop using our service is that they move away or unfortunately a beloved pet passes away.
- Do you have animal health, care and welfare experience? Yes, Dori (the owner) has been in animal welfare all of her life and continues her education every year. Credentials for Dori and some petsitters are listed in the credential section of this website. Many of our pet sitters work or volunteer for animal welfare organizations or in the animal field. You can also read Dori’s History, look on our Home Page, click on “About Us” and then go to “History of Dorinne Whynott”.
- Does Professional Pet Sitting Etc. have Employees or Independent Contractors? We have EMPLOYEES. We pay payroll taxes and workman’s compensation insurance. Most small pet sitting companies have Independent Contractors to avoid paying payroll taxes and worker’s comp. If you use another company, you, the client will need to check both the company AND the Independent Contractor’s thoroughly – are they registered to do business in NH, do they both have liability and bonding insurance, training, etc. Every person going into your home, to do any work (plumber, roofer, pet sitter, etc.) needs to have their own insurance because if they fall or hurt themselves on your property or damage your property somehow, it will all fall on your home owner’s insurance or worse (you could be sued). We, as a company, do all of this, so if you choose for whatever reason to go with another company, please check them out thoroughly. THIS IS IMPORTANT TO KEEP YOU AND YOUR PETS SAFE. It has come to our attention that some pet sitting companies are stating that they do police back ground checks – do NOT take this for face value. They probably do not. Also, they may refer to their Independent Contractors as “employees” – again, they probably are not. Ask who they use for Workman’s Compensation insurance.
One way to find out if a pet sitting company has employees or independent contractors and if they have done police background checks is to see if they have prices that are below the National Average of $20 per visit for up to a 30 minute visit than it is very probable that they are a one person pet sitting company and/or they have Independent Contractors and/or they have not done police background checks, see #16 below for more information –
DO YOUR HOMEWORK FOR THE PROTECTION OF YOU AND YOUR PETS
- What is the difference between employees and Independent Contractors (ICs) ? The difference between having employees and Independent Contractors is HUGE. Employees are hired and fired by the company. The company can tell employees when, where, how, why to do their job. The company can have the employees sign a non-disclosure, non-compete contract (to ensure your information is not repeated elsewhere). The company can have policy and procedures to make sure that you the client gets the service that they are paying for each time and quality control can be achieved. Independent Contractors (ICs) are in business for themselves, essentially if the company has ICs then you can cut out the middle man and deal directly with the Independent Contractor, why have the middle man or middle company? By law, the company can not tell the Independent Contractor when, where, how and why to do their job. They can give information but essentially the Independent Contractor can do the job the way THEY want and when they want (yes, the company can tell the IC that the job is one visit per day from disclosure/non-compete (your personal information is not protected and the IC is its own business, so therefore can compete). There is no policy and procedure and no quality control. No one will be checking up on the Independent Contractor. The Independent Contractor must have their own liability insurance to protect you. Which means that you will need to ask for a certificate of insurance from the company AND any IC that will be entering your home (with employees, there is no need, we have insurance covering all employees). The IC should have their own tools and supplies. ICs can come and go as they please, working for this family and that family, they can pick and choose what job to do or not, what pet to care for or not, and may not be pet sitting the next time you go away. The IC is in control because they are in business for themselves. If that is the case, you are better off dealing directly with the IC to ensure that you have more control of the care and what exactly you want done, plus you want to check up on this person, the way we check up on our employees. If you know of ANY company that states they have employees and are NOT paying payroll taxes and do not have Workman’s Compensation Insurance, this company is breaking the law, cheating their workers and possibly putting the care of your pets in jeopardy. For more information on Employees vs. Independent Contractors contact the State of NH Department of Employment Security.
- Do all of your employees go through a background check? Are these sitters qualified? Yes, all potential employees must fill out a thorough application, we call their references, do a background check, then go through our long orientation process, sign all of our forms, then they shadow and receive training from a seasoned pet sitter. If they do not complete each process satisfactorily, then they do not pet sit for us. We do all of this to keep Prof. Pet Sitting, you and your pets safe. We do this, so you don’t have to.
- How many employees does Professional Pet Sitting Etc. have on staff? How old are your employees? At present we have over 30 pet sitters on staff. Our Insurance requires that all of our pet sitters be 21 years or older, at present all pet sitters are over 30.
- Does Professional Pet Sitting Etc. have a written police and procedure handbook? Yes, all of our pet sitters must follow a 40+ page policy and procedure handbook. This is to ensure quality pet care for you. We check up on our pet sitters, a 1 or 2 person pet sitting company does not have anyone checking up on them. Would you know if they did not go to your home?
- Is my information kept confidential? Yes, only office staff has access to all information. Pet sitters only have access to pet care and veterinary information.
- How do I update my information? Right Online !!! You can update your information easily 24/7 right from your home computer, tablet or smartphone ! You are required to update any information that has changed just as soon as you possibly can. Information changes to credit cards, new pets, deceased pets, pets on medications, changes in keys, etc. It is the clients’ responsibility to update all changes.
- How do I know that a pet sitter has come to my home? All pet sitters are required to notify the office at each visit.
- What if my pet sitter becomes ill or has a family emergency? This is always a possibility and that is why we have an emergency back up system of 30+ non-related pet sitters. If a pet sitters’ family comes down with the flu or has a death in their family, they are all affected. The pet sitter is required to call their back up pet sitter, who will then take over pet care visits. Priority is always making sure that all pets under our care are taken care of, and a change of sitter may happen at any time for any reason without prior notification, so that all pet care runs smoothly. Our preference is to have only one sitter each time you use our service when you go away, but because anything can and has happened, any one of our pet sitters may need to care for your pets at any given time. However, each client will have back up sitters, so that you will be covered whenever you are on our schedule. Changes in a sitter will happen automatically to ensure your pets’ care. Again, your pets’ care is our top priority.
- Do you offer anything for FREE? Yes, we have courtesy services of bringing your mail, newspapers or packages while you are away. Beware of services that offer too many free things, since 1990, there have been 250+ pet sitting companies start up and die. Pet sitting sounds like an easy job, so many try it out, however pet sitting is a big responsibility that is 24/7, 365 days per year and it costs money, a lot of money to run any business to ensure continued quality. If a company offers free or low prices (below the national price level of $20 – 25 per half hour visits), it may entice you to go with that company, but be careful, this company may be here today but next year when you need them for a family emergency, they may be out of business and you will be left with no one.
- Are all of your fees written down? Yes, when you become registered, your online service agreement will have fee ranges. With today’s gas prices and rising costs every where, beware of very low prices for pet sitting. This is one area, where you will get what you pay for. In some cases, in-home care may be more than if you bring your pet somewhere. If you have more than one pet, in home care may be cheaper. The average cost across the US for up to a 30 minute visit can range from $20 – $25 per visit, excluding holidays. Anything less than that is a company that may not have insurance, is very new, etc. Again, be careful of lower than average prices. All of our services are pre-paid. We never bill. This helps to keep our prices low.
- Does Professional Pet Sitting Etc. offer other services beyond pet care visits? Yes, please check out “services” on our website.
- Can I meet a pet sitter? Yes, many people who know our reputation as a company choose not to meet a sitter, however, if you would like to meet a sitter, you can schedule a regular visit after you complete your online registration. Keep in mind that even if you meet a pet sitter, everything you want to tell her must be written down, so that if for any reason, they are unable to care for your pets, any other sitter can come in and read what you want them to know. Plus, if the pet sitter you meet can not do the scheduled visits, for any reason (car does not start, they are sick, family emergency, child is sick, etc.), then any one of our 30+ pet sitters will go in to complete the pet care visits, without any prior notification. This is to ensure that all pets are cared for because that is our top priority.
- Will I have the same pet sitter? We prefer to have one pet sitter coming and going each time you use our service when you go away. It makes it easier in the office for scheduling and payroll. It is also easier on the pets as well as the pet sitters, however, if any sitter ever becomes ill, has a family emergency or vacation, it could be anyone of our pet sitters to make sure your pets are cared for because that is top priority. For mid day clients, we may have a minimum of 2-3 main pet sitters coming in. All clients benefit with up to 30+ back up sitters in case anything does happen. Since 1990 (when we started), everything has happened and because of the way our company is set up, when something does happen, the transition of another sitter coming to your home and taking care of your pet happens very smoothly. Your pets’ care is our top priority. We do all of this so you never have to worry. You come home, see your pet has been cared for and everything is fine. This set up enables great pet care and comes with years of experience and knowing what works. Smaller companies (which do not exist anymore with today’s economy) can not do this or do not know how, leaving many clients with no pet care.
- Can you give my pets medications, if needed? Yes, we can give a variety of veterinary prescribed medications. In some areas, our pet sitters are capable of giving insulin injections for diabetic pets and fluids for pets in renal failure. For those needing injections, if you ever use another pet sitting company, please make sure that the sitter does have experience in administering injections, many do not and do not know the warning signs. Call our office for further information.
- If I register, do I have to use your service right away? No, once you are registered, you will be a click away to schedule pet sitting when you need it. If you only need us once every 2 years, then we will be here when you need us.
- Do I have to give you keys? No, we have lock boxes for sale. They mount permanently to your home and you can access with a code. Most people choose for us to keep keys in their file.
- What if I already have a neighbor, friend, relative or another pet sitting company? or I have a child/teenager in the neighborhood caring for my pets? Not a problem. We have many people who use us as a back up if their neighbor, friend or relative becomes ill or they have an emergency and can not care for the pets. We are also a backup for many 1 – 2 person pet sitting companies, in case they have a problem. As for children/teenagers caring for pets, it is your choice, But ask your self – will this child/teen recognize a medical emergency with your pet? Will this child/teen recognize a problem in your home?
- What if I rarely go away, or can’t go away due to health reasons? Again, not a problem. We have many clients who register with us just in case. Maybe they only need us for a supper visit to go into Boston for a show once a year. We are here when you need us, if you need us.
- What if I have an emergency such as hospitalization or a death in the family? Many people who may have health problems, register with us, so if they are unexpectedly rushed to the hospital, they can call us from the hospital. Or if you have a family member who is far away with health problems, you maybe called at anytime and need to leave. We will always cover you when someone is ill, hospitalized, or unfortunately, death in your family happens.