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Professional Pet Sitting Etc Privacy Policy

Professional Pet Sitting Etc Privacy Policy

 

Our Privacy Policy is VERY simple.

We value your privacy as we do our own.  To be able to care for your pets as we do, we require alot of information.  We also pet sit for thousands of people who are very private, as we are.

We never give away or sell your information, EVER.  Your email, names and information are only used within our company.

Thank you for trusting us with your pet care.

Dorinne Whynott

Professional Pet Sitting Etc

Is There A Better Way To Elect a President

 

Therè has to be a better way for all of us!
There has to be a better way for all of us!

My Thoughts on Our Election Process for President

by Dorinne Whynott

November 9, 2016

I am very proud to be an American and love my country but I absolutely HATE our election process. The following is my opinion and I know many people may or may not agree with me, and that is okay.  This is just one person’s opinion.

After enduring the past year of our election process and seeing one of the worst in my lifetime, I am reminded how I have always hated how we run our elections.  It brings out so much conflict.  This year, it brought out the worst in all of us.  We were so divided in our convictions that many resorted to hate and violence.
We live in a civilized world with the most advanced technology to date.
Why do we not have a more productive and civilized process to elect our next president?
I have said this before and I will say it again –  the way we have elections is the most unproductive process I have ever witnessed.
Keep in mind that these candidates are applying to WORK FOR US.
They are promising to do a good job FOR US,  to represent our feelings, ideals and beliefs.
Why should we not want them to SHOW us what they have done for good in the past, present and future.
Why can we not CHANGE the current process so that we can make a better informed decision on who will do what we want.
So, we can make an informed decision on Who will do the best job FOR US.
I am sorry to say that with the current process, we are all unable to make an informed decision, it is just a GUESS.
Why?  because we really do not know these people.  Do you disagree?  Well, I still do not know if the emails were a problem and if his taxes will show something we would all not like.  You know what?  THAT IS UNACCEPTABLE.
We should know every single thing about all the people who want our VOTE and we should not give that vote if we have any question unanswered.  So, why do we allow this?
The people who want out vote, want us to give them the most powerful job in the world and
THEY DO NOT HAVE THE RIGHT TO NOT TELL US EVERYTHING.
Resumes and Life Charts –
Since these people want US to HIRE them and PAY them for the most important job in America, why is it, that we do not know everything about them. Why not have an independent sworn company, vet all candidates for all voted in positions.  They will do thorough research and make thorough reports for all of US.  All of the research would be from the time they were born (yup, those birth certificates need to be authenticated, so we do not have this issue again) to present day.  We really should know the people we are voting for, inside and out, driving records, job records, background checks.
Oh but you say that would not be right.  They have a right to their privacy……Uh, no they do not.  They have chosen to be in this.  They have chosen to want OUR vote.  They have chosen to REPRESENT US. Therefore, they have forfeited their right to privacy for the job.  If that bothers them, the simple solution is do not go into the public sector job!! If they choose to NOT be in the public sector then they have the right to their privacy.
Truth – Why is this not one of the CORE rules?
It should never be up to the public to have to FIND the truth. The candidates, the election process and all of America, should DEMAND  all information from the election is
” The truth, the whole truth and nothing but the truth”.
Our election process and all that it entails should be held to a higher standard since it affects ALL of us. In this election, there were so many untruths,  stories that were false,  and made up stories being circulated by everyone, no one knew what was true and what was not. We all had to GUESS.
Is this really how you want this to be?  I know I do not.
Again, How can anyone make a decision without all of the CORRECT information?
Popular Vote –
Why is it that people do not feel like their vote matters?  One reason may be because of what happened this election and another election not too long ago.
I can see why they have the electoral vote, it does help to decide who won relatively quickly and to make sure that a majority is represented correctly.  However, in a very close race, if the popular vote exceeds the electoral vote, then I believe EVERY VOTE SHOULD COUNT.  The popular vote should always supercede the electoral vote because the people have spoken.
Deeds –
Why do we not vote for a person on the good deeds one is doing and has done in their life?
Imagine if instead of spending the millions and millions of dollars on advertising, making only the tv stations, radio and print advertising rich,  Imagine if all of that money was put to a good use. Where the candidates put that money towards a project dear to their hearts and we judge them on a job well done. Imagine eradicating hunger, or homelessness or something every FOUR years!!!
Just imagine the good all of those millions of dollars could do!!
Why do we give up our most precious right, OUR VOTE, to a person we do know know 100%?
One of the reasons, that many people are feeling very uneasy the day after this 2016 election, is because we really do not know the candidate that was elected.  It does not matter what you think of him.  What matters is that we really DO NOT KNOW HIM.  We are completely at his mercy as to what he will or will not do.
Personally, at this stage of the game, we should all feel like the best candidate won, because we have ALL of the information.  We know him inside and out from the day he was born.  We have been able to vet him, ask him all the questions, read his life history, know his financial situation and feel like he is the best person to represent US, all of America. But we do not…….
And my feelings are not just for this election, I have felt this about every single election.
After we have all witnessed the most ugly process in our lifetime this year, our country now has the important task of coming together as Americans and heal.
I wish our President Elect much strength in bringing our divided America together and hope that he will be a great president.
God Bless America!

Pet Agreement Accidents

Inside accidents or bathroom area

 

For dogs that are allowed to go to the bathroom in the house and those that have any accidents in the house

  • Please make sure that we have plenty of pee pads, paper towels and trash bags.
  • We will clean up as best we can in the time allotted.
  • We will place the trash outside or in your garage to keep odor down.
  • If you have a strict routine, you may want to get your dogs ready weeks prior to your going away to only go out to the bathroom during the times that you plan on making a reservation.
  • We will try very hard to get to your home for any specific requested time, but it may not be possible and may arrive at any time during our time periods.

 

Why can we not do specific times –

  • It will all depend on where you fall in our route on any given day.  There can be times that another pet may need extra time because they are not feeling well or they have had a terrible accident or any other reason.  Or there could be a lot of traffic or an accident or we run into a very long train that will hold us up.
  •  So, you may need to get your dog used to going to the bathroom at any time during our time periods. We will try to space out your visits during the day as best we can, so that your dog is not holding it too long.

 

The majority of dogs never have accidents in our care but if your dog is not one of them here are some reasons why this may happen –

  • You are home during the day and your dog is used to going out whenever they want
  • Your dogs’ routine is completely different than our time periods
  • Your dog may have anxiety
  • Your dog may not like any changes in routine
  • Your dog may have a medical condition – bladder issues or UTI
  • Your dog has had accidents in your home before
  • Your dog is not fully housebroken
  • You allow your dog to go on newspapers or pee pads
  • Your dog is used to going outside to the bathroom more than 3 times per day.

 

Here is the guideline according to the Animal Hospital –

  • A good way to gauge how long a puppy can stay home alone without making a mess is to use a common formula based on age: Add 1 to his age in months for a rough estimate of how long he can hold his bladder. For instance, a 3-month-old puppy might be able to hold his bladder for about four hours.
  • At the age of 6 months and older, gauging this duration won’t be necessary, because from here on your dog will most likely be able to hold his bladder for up to NINE hours.
  • At night, dogs can go up to 12 hours.

 

If your dog has an accident  –

  • We will try our best to have your pet go to the bathroom as often as we are scheduled.  However, we can not make your dog go, if they choose not to go.
  • You may want to have longer visit times or add visits.
  • However, we can not be held responsible if your dog chooses to not wait for those visits.
  • COMMAND – If you have a potty command, let us know and we will definitely use it.
  • GATED AREA – Keep your dog in an area that is gated from the rest of the house, where it is okay if there is an accident, maybe a bathroom with tile floor or linoleum, something easy to clean and will not get damaged
  • RUGS – If your dog has gone to the bathroom on a particular rug at least once, PICK IT UP and remove it while you are away
  • CRATING – Try crating your pet, but if you will be gone for a while, it will be best to keep in an area
  • BEDDING – in case of a small accident in the bedding, make sure to leave us extra bedding and let us know where you wish for us to put soiled bedding
  • WATER – many people want us to limit water or to only give water for our visit times.  We prefer to not do this because all animals should have access to water at all times.  However, We will pick up the water to help during short reservations.
  • AGAIN – Keep in mind, We will try very hard to have your dog go to the bathroom while we are there at our scheduled visit, but if your dog chooses to not go, we can not make them.
  • If you wish for us to stay until your dog goes to the bathroom, let us know and we will add on time to accommodate when this happens (if we can fit it into the schedule)  or choose extended visits when making your reservations, most dogs do go in the time frame. This may NOT be available at all times.
  • We will clean accidents as best we can with water and paper towels only. We will try to get to all accidents we see.
  • We can not spend time washing floors unless you make reservations for extended visits to accommodate this, there simply is not enough time in a regular visit. Please leave  a bucket filled with your floor cleaner and mop and we will do this for extended visits after we use paper towels to clean up the accident.
  • Also, if your dog does have accidents at any time,  After you have been away from your home for any time, when you arrive home, you may notice any odors much more.
  • Unfortunately, we can not prevent an odor lingering if your pet has an accident.

Since we are not at your home 24 hours, we can not prevent your pet from going to the bathroom in your home when we are not there.  Because we can not control any pet from having an accident we are not responsible for anything that may result in damage due to any pet accident.

Thank You

Pet Agreement Medical/Veterinary Release

Professional Pet Sitting Etc  Service Agreement

Medical Conditions, Medications, Diabetics, Fluid Therapy and Veterinary Release

 

GENERAL MEDICATIONS , Supplements, Herbs, etc

Clients must prepare correct dosages. If pills need to be cut in half, quarters, etc, or if liquids need to be measured, it is the responsibility of the owner to prepare each dosage so the sitter just needs to administer.  If client does not prepare dosages and PPSE must prepare correct dose, PPSE is not responsible for any mis-measured dosage of medication, no exceptions. PPSE will not be responsible for any liability for medical/financial for any occurrences resulting in dosage mistakes made by owner or PPSE.

Our preference is for you to prepare doses and place in a pill container or a separate ziploc, one days dose per bag/slot.

We will administer veterinary approved medications orally or topically.  In some areas we can also administer insulin to diabetic animals and IV fluids to those who may need it. Due to our time constraints, Pet(s) must be easy to administer any medications, otherwise, you may need to make other arrangements.  Pet(s) must not be aggressive/biting while administering medications.  If you believe that there is any possible problem, then a test visit will need to be done before any pet care can be scheduled.  This test visit will be done while you are not home to ensure that the pet will be okay.  This test visit will be charged as a visit.  If pet is uncooperative to give medications to at any time, owner will be notified and owner will be responsible to make alternate arrangements.  PPSE is not responsible for any medical/financial problems that may result from medication(s) not being given or if pet vomit/spits out any medication or if pet can not be found to give medication.

 

Giving Pets Medications/supplements/herbs

Make sure that all medications are online in your pet’s profile, remember we only go by what you put online for pet care.

For us to give any medication, supplement, herb that is NOT put in their food, your pet  –

  • Must NOT hide,
  • must NOT be shy,
  • must NOT be hard or aggressive in any way.

Keep in mind that your pet is used to YOU and in YOUR routine.

Your pet is not used to us or in a routine with us.

 

ALL Medications/supplements/herbs –

Must put in your reservation – in the drop down menu, choose

  • “medications/supplements given” (there is a charge for each given)
  • Choose the time and day
  • this is in addition to the pet care visit

We do give pets medications, and we want to ensure that this is done in a way that both pet and pet sitter have a good experience.

BEST WAY, is for all medications, etc to be given in food –

  • If at all possible, we would rather give medications in a food that your pet absolutely loves and just gobbles up both food and medication.
  • This can be in the pet’s actual food or in something like a hot dog, cheese, cream cheese, yogurt or treat of some sort.
  • It must be something that the pet LOVES and will eat, no matter what.

 

CONTAINERS FOR MEDICATIONS, Etc.

  • For all medications, please go to the Dollar Store or Walmart and pick up a 7 day container (or 2 if you are going away for more than 7 days) and place the medications in each container.
  • If your pets takes medications multiple times per day, then buy a container that allows that for each day.
  • You can do the same thing if you want to separate medications into a ziploc bag and label the days and times. Use one bag per dosage time – for example one ziploc would contain any medication given for Monday at morning visit, the second ziploc would contain all medications for the Monday night visit.

Make sure to cut any pills in correct dosages.  We will not cut medications.

Keep in mind, that your pet is in a routine with you and they may be very easy or tolerant of you giving medications.

In many situations, they are not that way with others.

 

OINTMENTS AND LIQUIDS –

  • If your pet is good at getting these medications, we will do our best
  • BEST would be to get these medications compounded and put in food

 

SHY PETS, pets that hide or are hard to give medications in any way –

  • If you have a pet that is shy or hides, we can not chase or look for pet hiding under beds. It is very scary to the pets and risks a pet sitter being bit (even if your pet have never bitten).
  • Chasing shy pets does not make your pet or the pet sitter have a good experience.
  • Shy pets also learn very quickly that we are only there for a short time and do their best to use up that time hiding very well.

 

If you have a pet that is shy but easy to medicate –

  • we suggest putting your pet in a room (with food, water and litterbox) with nothing to hide under or in, then we can easily get to your pet and give medication
  • If your pet becomes unwilling, then we may not be able to give medications orally/topically, and would need to put in food that your pet will readily eat.

SHY PETS that hides, are hard to medicate, or may be aggressive, scratch or nip/bite –

  • we suggest putting your pet in a room by themselves, with food, water and litterbox.
  • We would need to put medications  in food that your pet will readily eat at their leisure.

 

MORE THEN ONE PET –

  • If your pet needs medications and can take medications in food but you have a second pet, then we would suggest, separating your pets.
  • Let the one who needs medications stay in a bedroom with food, water and litterbox, so they can eat all food with medication without the other pet getting into it.

 

COMPOUND medications –

  • If you have only one very shy pet and it is a pill, ask your veterinarian if it can be put in food or compounded into a tasty treat.
  • Many pets on thyroid medication can have the ointment medication compounded into a treat.

 

PREPARE AHEAD –

  • Whenever possible, the best thing is preparing food and medication ahead and placing in portion size bowls, covered in your refrigerator.
  • We will take out one portion for each feeding.
  • We know this is not possible for many medications.

 

For ANY and ALL Medications not given –

  • We are pet care specialists, we are NOT veterinarians
  • Unfortunately, pets can be very good at not taking medications, even spitting a pill out after we are gone or eating around the medication in food, therefore we can not be responsible for any medication not given while in our care or any problems resulting in medications not given.
  • We also can not be responsible for any inaccuracies of dosing
  • My own cat is very good at spitting pills out after I let her go. I have found her pill on different occasions in strange places around my home and I am VERY good at pilling!!
  • If you have any reservation about medications that may not be given or if you are worried about this, you may want to make a reservation to board your pet with your veterinarian while you are away

We will do our best with willing pets.

 

DIABETIC PETS 

We do have a Protocol and it will be sent to you

  • Insulin MUST be pre-filled in syringes, needle up, in your refrigerator.
  • There should be as many syringes we need for the length of time you will need pet care.
  • You must leave Karo Syrup on your counter and Updated Veterinary information.
  • RESERVATIONS – diabetic pets use service, Medical Silver, Gold or Platinum

 

FLUID THERAPY

In some areas we do have pet sitters who are capable of providing fluid therapy to pets that require it.  Please call our office.

Reservations would need Medical Silver, Gold or Platinum

Any client making a reservation agrees to our Veterinary Release Form in its entirety

Veterinary Release  –

  1. In the event of illness or injury related to my pet(s), I hereby authorize PPSE as my pet care provider, to bring my pet(s) for whatever medical treatment may be required.  If my specific veterinary hospital is not available for any reason, or is not within a 10-15 minute driving distance, or the emergency should happen after regular office hours, I further authorize PPSE to take my pet(s) to the nearest emergency veterinarian hospital which can render assistance.  Client certifies this authorization is true and valid, and client authorizes Professional Pet Sitting Etc. (herein known as PPSE)  to give the Veterinarian providing services, the credit card on file for payment or to hold credit card until client returns to assume full financial responsibility of any and all services rendered and client does not hold PPSE or any Veterinary Hospital or any employee, financially responsible in anyway.
  1. Client agrees to pay PPSE any fees involved for transportation and time. Client will release PPSE and employees from all liabilities related to transportation, treatment and any expenses.
  2. Client understands that this release form will be in effect until they notify the Veterinary Hospital and PPSE of any cancellation in writing.
  3. Client also certifies that they are the registered animal’s owner, that these pets have never bitten anyone, are up to date on all vaccinations, as recommended by the AVMA, including Rabies by law, and all pets are healthy. If for whatever reason, the pets are not up to date on all vaccinations, Client knows and assumes all risks, liabilities, financials and responsibilities.  Client releases PPSE from all legal, medical and financial liabilities resulting from pets not vaccinated or due to any health issues.  Client further gives permission to veterinary hospital to release all pet’s medical information to PPSE.
  4. Client authorizes Veterinary Hospital, PPSE and its employees to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian in the event owner can not be reached.
  5. Client understands they may need to call their emergency person to transport and stay with their pet at the hospital, if for any reason PPSE is unable to do so.
  6. Every time Client goes away, before leaving they will email their destination and cell phone numbers into our office and also leave these numbers in a note to the pet sitter.

Pet Agreement Payments

Professional Pet Sitting Etc  Service Agreement

Payments, Credit Cards, Tips & Gift Certificates

 

ALL SERVICES ARE PRE-PAID 

Client will pre-pay full payment approximately 10-30 days prior to the first day of services.  We do not bill or send statements/invoices.  Late/stop payments, returned checks, etc.  will incur extra charges, may result in loss of service and Client will be responsible for all collections fees.  Client will pay ALL balances due before new services can start.  No refunds will be issued in checks or on credit cards – limited refunds will be in credits for future services ONLY.  If for any reason you will need a bill/invoice, there is a billing fee.  Billing fees and all services must be paid with account at a zero balance before a bill/invoice is issued.

PPSE reserves the right to change any and all Prices at any time without notification.

 

CREDIT CARDS ARE REQUIRED 

We accept Mastercard and Visa, or Debit card with Visa/MC logo.

Clients are required to give a valid credit card at time of registration and will notify the PPSE of the credit card number, expiration date, 3 digit code and exact name on the card to keep in office file at all times.

Clients with credit cards on file, authorize PPSE by agreeing to this service agreement, to accept verbal/phone/fax/email/online reservations and to charge their credit card accounts for any services.

Client understands that their credit cards on file will be charged 14-30 days prior to services starting and for any non or late payments, returned checks, any late fees, balances due, etc. and authorize PPSE to do so.

Client understands there are added charges for any emergency care, services, long distance phone calls, any surcharges, provisions, extra expenses, not included in original payments, etc.

It is the responsibility of the Client to keep their credit cards up to date and valid, if credit cards are denied, a credit card denial charge will be added.

It is important for credit cards to always be valid and updated as new cards are issued,  especially if emergency pet care is needed while we are pet sitting.

For any services scheduled during the month, credit cards will be charged for the entire month generally the week prior to the beginning of every month.  For any added services not charged, credit cards can be charged  before services begin or added to the next months charges.

Any credits will be for future services ONLY, NO exceptions.

Once a credit card is charged, no refunds will be issued on a credit card.

For limited refunds, only credit for future services will be issued, NO exceptions, see below.

 

CREDIT CARD CHARGE BACKS OR REVERSE CHARGES

Any charge backs or reverse charges for any reason will incur an extra charge of 100-150

We are VERY credit card compliant and have had our policies approved.

All office approved refunds are given in credit for future service.

 

PAYING BY CHECK and other payment information

We will no longer be accepting any paper checks.  If you wish to pay be check, you will need to use your DEBIT bank card with a Visa/Mastercard logo on it.

If you wish to pay with Cash, you must call the office to make arrangements.

 

GIFT CERTIFICATES, Free Visit Coupons  and Credits-

If you have any donated gift certificates or free visit coupons, write your name on the front and mail them to us to arrive 14 days prior to your start date of services.  Keep in mind that only 1 gift certificate can be used per month and only a total of One Free visit coupon can be used per household.

Gift Certificates and credit for services that are not used one year from issue date will be forfeited and canceled.  No further credits/refunds will be issued.

 

LEAVING TIPS –

Leaving tips are a personal choice.  Tips are ALWAYS greatly appreciated.  If you choose to leave a tip for your pet sitter, please clearly mark that it is for them to take.

We prefer that tips NOT be included in payment, however since many clients do this, any amount over and above due for services will be considered a tip.

Be Aware – Tips included in payments MUST be claimed by PPSE as income and taxed – whatever is leftover will be paid to the pet sitter in their paycheck and they will be taxed as income.

Tips should be left as CASH, if you need to write a check, make it out to CASH, if it is another pet sitter then the one named on the check, they will not get their tip.

Pet Agreement Packages

Professional Pet Sitting Etc  Service Agreement

Package Plans

 

Package Plans for Mid-Day/Dog Walking –

We charge per visit/service not by time

Bronze, Silver, Gold and Platinum are approximately how long each visit will be.  For more info on this, please see Services

    • Any Service Bronze – Not available for discount, basic service
    • Any Service Silver  –  approx. 31 to 60 minutes
    • Any Service Gold  –  approx. 61 to 90 minutes
    • Any Service Platinum – approx. 91 to 120 minutes

 

Package 1 year Monday – Friday

    • Bronze – Not available for discount
    • Silver – Prices start at 38/visit for ONE  visit per day
    • Gold – Prices start at 64/visit for ONE  visit per day
    • Platinum – Prices start at 76/visit for ONE  visit per day

Puppy Bronze Package 1 year 

We can start with TWO visits per day and go down to ONE per day as the puppy becomes housebroken

    • Bronze – Not available for discount
    • Silver – Prices start at 38/visit for EACH  visit per day
    • Gold – Prices start at 64/visit for EACH  visit per day
    • Platinum – Prices start at 76/visit for EACH  visit per day

Teacher Bronze Package for the School Year

Time off will be given for all school vacations.  You will be responsible for cancelling all school vacations 30 or more days prior to the dates cancelling.  Only full Monday – Friday weeks will be credited.

    • Bronze – Not available for discount
    • Silver – Prices start at 38/visit for ONE  visit per day
    • Gold – Prices start at 64/visit for ONE  visit per day
    • Platinum – Prices start at 76/visit for ONE  visit per day

Custom Package 1 year

Mix/Match, price to be determined

 

You will be charged monthly on your credit card.  The monthly charge is determined by your package price.

Charges are determined by Fridays in the month.  So if there are FOUR  Fridays, we will charge 4 weeks for that month.  If there are FIVE Fridays, we will charge for FIVES weeks in that month.

Credit cards are charged  about 14 days prior to the beginning of each month, this will enable you to update or change if there is a problem with your card.  If you have more than 3 pets, each pet over 3 will be an additional charge.

You are receiving a premium mid day slot and it can not be given to anyone else.  You have a discounted price and it gives you SAVINGS from our regular prices.  If you do become ill and wish for a sitter to not come, you are welcome to call, or leave a note on your door if you wish for her to not enter.  However, we can still take your dog out, if you wish.  There is no discount for cancellations due to these discounts.

 

VACATIONS 

If you do have a 1 or 2 week vacation.  Please let us know as soon as possible,  6 weeks in advance is preferable, a minimum of 30 days advance notice.  This will enable us to open up your slot for that week to another lucky dog and your pet sitter will not lose income.  You will receive NO charge for that week only.  If you cancel with a 30 day notice and your credit card has already been charged for that month, you will receive that weeks credit on the next month.  If you cancel in less than 30 days, you will only receive a credit for that week if we are able to fill in your mid day slot with someone else. You must cancel for the entire week (Monday  through Friday) to get a credit.

*All of our prices are subject to change without notification.  If any prices change, you will be at the price for your selected contract discount package, unless you pre-pay the entire package contract in full, then the price will only change after the paid contract is fulfilled.

If you must cancel service, please give us written notice a minimum of 30 days prior to your end anniversary date.  If we do not hear from you,  we will automatically begin another term with a new end anniversary date.  This is important, so we can make sure that schedules are correct for the benefit of your pets and all pet sitters. If you must cancel before the end of your contract, the cancellation fee is the price of one month of your package service.

See Cancellations in the Service Agreement Cancellation Section

Pet Agreement Services

Professional Pet Sitting Etc  

Service Agreement

PRODUCT AND SERVICE LIST

 

ALL pets in the home must be included in EVERY pet care visit for the entire reservation when you are away on a trip.  We will not care for dogs on all visits and the cat on just one visit.  No animal will be ignored and will be included in every visit.

The ONLY time we will NOT include ALL pets, will be when we are walking dogs or playing with kitties at a Mid Day Visit while an owner is at work and the owners will be home morning and night of that day.

We are a Pre-Pay company.  This means that ALL reservations will be prepaid before services start.

We charge per VISIT/service NOT by time. 

Time is used as a guideline.  See below Under Visits Explained at the end of this page.

All prices are subject to change at any time without notification and everything is prepaid.

Holiday surcharges will be applied to all visits on all holidays and weekend surcharges will be applied to all weekend services on saturday/sunday.

The prices below are starting prices. Most people will be at the prices you see.

A difference in prices can be due to longer than 10 minute travel, number of pets in home, time needed, more care then our normal service, holidays, etc.

YOUR price will pop up when you make a reservation in the estimate.  These estimates will not include holidays, weekends, etc

Most people with 1-3 pets, located in the middle of our service area will fall on the price shown.

Our services below can be a combination, you don’t have to have all Bronze visits, you can have a few Bronze visits with Silver or Gold visits for more playtime or whatever you choose.

 

WHAT SERVICE SHOULD I CHOOSE WHEN MAKING A RESERVATION

Our services are leveled as Bronze, Silver, Gold and Platinum

To understand what these mean, see Visit Lengths of time, please scroll way down for explanation.  These are NOT the times spent at a home.  They are guidelines for schedules and making reservations.

When you are making a reservation, there will be a drop down menu with alot of choices.  Below is a few examples of what you may need for a service.  The services are further explained in this article. As always, feel free to call, if you have any questions.

If you are away on a TRIP

  • Choose
    • Pet Care (choose Bronze, Silver, Gold and Platinum)

What if I only need a SUPPER VISIT

  • Choose
    • Pet Care (choose Bronze, Silver, Gold and Platinum)

If you are at WORK and will be home Am & Pm

  • Choose
    • Dog Walk/Mid Day(choose Bronze, Silver, Gold and Platinum)
    • Feline Fun Time(choose Bronze, Silver, Gold and Platinum)

If you have a DIABETIC pet or your pet needs FLUIDS

  • Choose
    • Medical Visit(choose Silver, Gold and Platinum)

 

PET CARE VISITS 

We provide our pet care services 365 days a year , 1 to 3 visits per day, for all confirmed reservations whether our office is open or closed.

ALL pets in the home must be included in EVERY pet care visit for the entire reservation.  We will not care for dogs on all visits and the cat on just one visit.  No animal will be ignored and will be included in every visit.  The ONLY time we will not include ALL pets, will be when we are walking dogs while an owner is at work and the owners will be home morning and night of that day.

Visits are generally scheduled daily from 6am – 9pm.

We at PPSE, try our best to keep to any agreed time(s) but in our business of pets and etc., we reserve the right to use our best judgment in all aspects of how & when we do our visits, in the best interest of employees, ALL pets concerned and to conserve time & gas.

All visits  include all travel time to client’s home from a pet sitters home, time left will be used for pet care.

As a crime deterrence we may try to not do visits at exactly the same time every day.

Your visits could be done at anytime during the time periods below.

If you have a time preference, we will try to follow that but cannot guarantee any times due to unforeseen things, traffic, weather, pets needing extra care, emergencies, etc.

We will ALWAYS try to conserve time and gas by combining visits that are close or in the same areas.

This means that AM visits for felines with no restrictions maybe moved closer to Mid Day and Supper visits may be moved closer to PM visits.

Due to unforeseen circumstances (emergencies, traffic, accidents, etc.)  visits may be done outside of these time periods without any notification to ensure that all pets are cared for.

Otherwise, these are the general approximate time periods we follow:

  • AM/ Morning Visits       5am – 9am
  • MID/Work-day Visits   10am to 3pm
  • Supper Visits                       4pm to 7pm
  • PM/ Night Visits               7pm to 9pm

Maximum number of visits to one address in one day is THREE (3).

Remember that you are paying for a pet sitter’s time to come to your home, which saves you stress, time, gas and money.

All scheduled paid visits include up to a 10 minute travel time to your home and the time left will be spent for pet care (unless you live farther than 10 minutes, then all travel time round trip must be included).

The remaining time starts  when the sitters exits the car at your home and ends when they return to their car.

During these visits pet sitters are required to check in with our office and will write you a short note, so you know a sitter was there.

Longer visits include all of the services as our regular visits with more time to spend with your pets or in some cases must include travel to your home.

Schedule well in advance for scheduling Silver, Gold and Platinum visits or custom time visit reservations.

Some visits or custom time visits may not be available on holidays and/or heavily scheduled days and/or in some areas.

 

EXTRAS 

Keep in mind that if you ask for extra things to be done while we are at your home for pet care, such as keys that do not work easily, putting on/taking off collars, harnesses, pet jackets, wiping paws, taking off our shoes in your home/putting our shoes back on to walk pet, watering plants, all these must be done in the time constraints that you requested.  .

If you want certain things done AND you want your dog to be walked for a minimum of 20 minutes, then you may need to schedule and pay for more time to get everything you want.

 

Online Registration – FREE

Phone Registration – Starting at 40

If you do NOT need help, you can do your online registration yourself for free, but if you do need help –

Have one of our office receptionists fill in your online profile with you while asking you questions via phone.  Then all you need to do is go online agree to our service agreement and book your reservations for pet care whenever you need us.

 

House Check –  Starting at 26

This service is for people who take their pets with them or may have no pets and want  their home checked while they are away.  Great for crime  deterrence.  We will do a quick room check and walk around outside.  We can bring in mail and newspapers.

 

Key Lockboxes  – Starting at 46

These are made of the same high quality that all real estate offices use.  These do NOT go on door handles.  Mine is mounted to my door frame in between my main door and storm door.  I have had mine for over 10 years and no one even knows it is there.  These are great for anyone who likes to go for walks but does not wish to have keys on them or for that unexpected person who may need to stop by your home and needs to get in.  Codes can be changed at any time.  No batteries, it uses a push pin system that is safe.

SERVICES

To understand what we mean Any Service Bronze, Silver, Gold and Platinum mean, see Visit Explained, please scroll way down for explanation.  They are guidelines for schedules and making reservations.

Pet Care Visits

  • Pet Care Bronze – Starting at 26
  • Pet Care Silver – Starting at 42
  • Pet Care Gold – Starting at 68
  • Pet Care Platinum – Starting at 80

This service is for pet care while you are away.  We can schedule 1 to 4 visits per day.  We will give your pets fresh food and water, take your dog out for a bathroom break, scoop  litter boxes, bring in your mail and newspapers. Gives treats and lots of loving.  All visits include drive time to your home with the rest of the time to spend with your pets. These visits are include arrival to departure.  Time spent in your home will depend on travel time, traffic, emergency with other pets, keys not working well in your door,  and if your pets are stressed having someone there.  If you want a guaranteed amount of time, please choose a longer time.

Longer time periods will give pet care providers time for things you may want, like special food you may have in the fridge, we can brush pets if they enjoy that, if you want us to wipe feet each time they come in, take for a longer walk, etc.

 

CRATED DOGS & DOGS ONCE PER DAY PET CARE

All dogs that have access to the outside or have pee pads inside and are only scheduled for one visit per day, will require Pet Care Silver, Gold or Platinum.

Pet Care Bronze is NOT available for one visit per day for dogs.

All dogs that are CRATED while owners are away will require Pet Care Silver, Gold or Platinum.  Pet Care Bronze is NOT available for crated dogs when owners are away.  It is just too cruel.

 

Dog Walk/Mid Day 

  • Dog Walk/Mid Day Bronze – Starting at 26
  • Dog Walk/Mid Day Silver – Starting at 45
  • Dog Walk/Mid Day Gold – Starting at 68
  • Dog Walk/Mid Day Platinum – Starting at 80

Discount Packages available (see Package Plans)

THIS SERVICE IS NOT FOR PEOPLE AWAY ON VACATION. We can walk your dog while you are on vacation but all pets will be included in all visits when you are away on vacation.

With this service, you will be home in the morning and again that night so other pets will be cared for by you.

This service is strictly for the pets who are alone all day while you are at work.  We will take dogs for a walk, play with your high energy cat, talk with your bird.  Just so they can get the exercise and human socialization that they cannot get while you are at work.  This is the most requested service and the ultimate gift of love to your pet.  Who wants to spend all day every day all alone being bored, schedule us today !  We can feed during this time, but we do not scoop litter boxes (unless you add it on) or bring in mail and newspapers.  This service is strictly for exercise and attention.

If you want a guaranteed amount of time, please choose a longer visit of Silver, Gold or Platinum.

Longer time periods will give pet care providers time for things you may want, like special food you may have in the fridge, we can brush pets if they enjoy that, if you want us to wipe feet each time they come in, take for a longer walk, etc.

 

Feline Fun Time

  • Feline Fun Time Bronze – Starting at 26
  • Feline Fun Time Silver – Starting at 45
  • Feline Fun Time Gold – Starting at 68
  • Feline Fun Time Platinum – Starting at 80

Ask for a discount package if you would like to indulge your kitty all the time while you work

Why should the DOGS have all the fun while owners are at work!!  This service is strictly for the feline persuasion!  We can come in and give your feline family the attention and playtime that they need.

THIS SERVICE IS NOT FOR PEOPLE AWAY ON VACATION. We can care for kitties when you are on vacation – choose Pet Care Service,

With this service, you will be home in the morning and again that night

This service is strictly for the pets who are alone all day while you are at work.  We will take spend all of our time getting your kitties to play and burn off that excess energy.  Just so they can get the exercise and human socialization that they cannot get while you are at work.  This is a highly requested service and a gift of love to your pet.  Who wants to spend all day every day all alone being bored, schedule us today !  We can feed during this time and scoop a litterbox, if you choose, but we do not bring in mail and newspapers.  This service is strictly for exercise and attention. All visits include drive time to your home with the rest of the time to spend with your pets.  Time spent in your home will depend on travel time, traffic, emergency with other pets, keys not working well in your door,  and if your pets are stressed having someone there.  If you want a guaranteed amount of time, please choose a longer visit.

 

Every Other Day Visits 

  • Every Other Day Bronze – Starting at 55
  • Every Other Day Silver – Starting at 68
  • Every Other Day Gold – Starting at 80
  • Every Other Day Platinum – Starting at 96

This is our minimum level of service for healthy animals only (no medical issues).  For cats, birds and small caged pets only.  We will scoop litter boxes, give fresh food and water, bring  in mail and newspapers, give treats and love. See Pet Care Visits.

We do NOT advise every other day visits for any pets because pets can go downhill VERY fast. We advise pets to be checked on every 24 hours as do Animal Welfare groups.

Choose more time if you would like extra care to include things you may want, like brushing pets if they enjoy that, more loves and hugs, etc.

 

Medications given orally or topically – Starting at 6  each medication, each administration.

This will also include all herbs or supplements that are given

This is for pills and ointments that must be given during a pet care or mid day visit

 

Medical Visit (NO bronze level)

  • Medical Visit Silver – Starting at 55
  • Medical Visit Gold – Starting at 75
  • Medical Visit Platinum – Starting at 95

For diabetic pets or pets that may need fluids.  This visit will include up to 3 pets, with 1 or 2 who may need insulin/fluids.  We will also do everything in a regular pet care visit. If you need a medical visit for one pet, all visits must be scheduled as medical visits, whether we are giving medication or not, because we will schedule a special sitter for the full reservation.  NOTE – we are NOT veterinarians, we are animal people who know how to give certain medications.  All medical  issues noticed, will be referred to the owner, their emergency contacts and veterinarian in file.

We will also do everything in a pet care visit.  If you need a medical visit for one pet, all visits must be scheduled as medical visits, whether we are giving medication or not, because we will schedule a special sitter for the full reservation.

 

Horses and all Barn animal Visits – Starting at 75

For all horses, ponies, llamas, goats, etc. VERY LIMITED

We are not farm experts.  Due to liability, Only sitters with this type of animal experience will be booked, which means that this service will not always be available.

Working water must be in barn with hose – Workman’s Comp will NOT let us lug water or heavy bails of hay.  We can not chip ice, so water heaters will need to be installed.

Place any grain or hay on the main floor for sitter to feed to animals.

Access to feed and water all animals should be from the outside of the stall or fenced area.  This is for the safety of sitters.

Workman’s Comp will not let us clean stalls so this will be for short times away, maybe a day or so.

Must have two or more emergency people available in case of any animal escaping, any malfunctions of water, heaters, etc or any other emergency.

 

Overnights Stays in a Clients’ Home – Starting at 140

Pet sitter’s will stay in your home to care for your pets while you are away.  Sitters will arrive approximately 9pm and stay to approximately 6am.  Arrival/departure Times will depend on sitters schedule, any pet emergencies, weather and traffic. Sitters will perform a regular am and pm pet care visit with everything  included in a pet care visit above. Client to provide a bed with clean linen, internet and tv with instructions on use.  Reminders and other requirements will be sent with confirmation of your reservation.

 

Pooper Scooping Yard – price to be determined by each yard

This service can be added on while we are there for a Pet Care Visit or Mid Day Visit

We can come in and scoop your yard for poop.  This is for whatever we can clean in up while at a pet care  visit.

Client must provide proper Pooper Scooping Equipment (not a shovel, etc) with bags and trash can for disposal.  Yards must be safe, no ice or mud and easily accessible

 

Litter Box Service – 

Do you HATE scooping your litter box, let us do it for you.  We can come in and scoop it daily for you.  Or do a one time clean, your choice.  This is for whatever we can do within a regular visit of up to 30 minutes (includes travel time) Client must provide proper litter scoop (not a slotted spoon or spatula) with bags and trash can for disposal

 

Litter Box Clean/Scoop – Price to be determined on time

This is for a minimum of 5 times per week service, for 1 – 5 litter boxes

Client must provide proper litter scoop (not a slotted spoon or spatula) with bags and trash can for disposal

 

Litterbox Clean – Price to be determined on time

This is for anything less than 4 times per week service, this is for 1 – 5 litter boxes

Client must provide proper litter scoop (not a slotted spoon or spatula) with bags and trash can for disposal

Add on Litter box Scoop  -Price to be determined on time

Do you HATE scooping your litter box, let us do it for you.  We can come in and scoop it daily for you.   This service can be added to your mid day visit.Client must provide proper litter scoop (not a slotted spoon or spatula) with bags and trash can for disposal

This is for whatever we can do within a 5 minutes.

 

Meet A Sitter – Starting at 35

Our reputation generally precedes us and most people choose to not meet a sitter, a few do. This is so you can put a face to our company.  All of our sitters are 21 years old and older, must go through our interview process, orientation, shadow a senior pet sitter and if we all feel comfortable, then and only then, do they get to pet sit for us.

Please keep in mind that we try every effort to keep one pet sitter coming and going every time you need a sitter, however, in 27+ years of being in the pet care business, we know anything can happen – Schedules are full, so you may need two sitters, a sitter becomes ill, has a family emergency, vacation, etc.  This could mean that any one of our sitters could come to your home at any time.  Your pet care is our top priority and making sure all schedules are covered at all times.  In light of this, we ask that whatever you want a sitter to know, must be written down in your pet care information.  That way any sitter will know what needs to be done.

Credit Card Chargeback – Starting at 100

Any cancellation of charges to a credit card will result in this extra charge.  Call us if you think there is a problem.

Key Return Certified Mail – Starting at 18

Unless you have a key lock box, we do require two sets of keys to be in our office, in your file.  If ever, you choose to have your keys returned, we will only return keys to you certified mail, signature required, so we know your keys are safely in your possession.

 

Weekend & Holiday Surcharges

Weekend visits add an additional 3 per visit,

Holiday visits add 15 to Any Bronze Service ,

add 20 for Any Silver, Gold, & Platinum Service , every other day visits & barn animal care

All other services will be  about 1.5 times cost.

HOLIDAYS

We provide service 365 days a year including all holidays (our office is closed all holidays).  There is a holiday surcharge.  Days at the holiday fee are: New Year’s Eve (31), New Year’s Day (1), Martin Luther King Day, President’s Day, Easter, Mother’s Day, Father’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day AND day after (Thursday & Friday), Christmas Eve (24), Christmas Day (25).

Holiday charge can apply to days a week before/after a holiday

A Holiday Charge will apply to any visits falling on a day BEFORE or AFTER a Holiday.  This applies if your reservation ends the day before the holiday or your reservation starts the day after a holiday.

For example – If an reservation is on any day of July 3-4-5, you will pay a holiday rate for all visits on any of those days.  If you have 3 visits schedule for July 3, all visits will be at the holiday rate.  If you have visits on the July 5, all visits will be at the holiday rate.  If you have visits on July 3 AND 4, only the days on July 4, will be at the holiday rate.

This is due to the HIGH demand around a holiday.

 

Visits Explained

We charge PER VISIT/service not by TIME

All service visits are named – Bronze, Silver, Gold or Platinum

Our preference is to stay and spend time with your pet, THIS IS THE BEST PART OF OUR JOB, however, as you read on, it is not realistic.

 

Here is a break down for time for each Visit

    • Any Service Bronze  –  approx. 0 to 30 minutes
    • Any Service Silver  –  approx. 31 to 60 minutes
    • Any Service Gold  –  approx. 61 to 90 minutes
    • Any Service Platinum – approx. 91 to 120 minutes

What does this mean?

This means that your visits length can be any time in the range  in minutes.

In MOST cases –

In most cases, visits will be the full time minus the 10 minute travel time

BASIC Care – 

Bronze Level – Pet Care Bronze and Dog Walk Bronze are the very basic and the least cost effective with the least amount of time

Any service at the Bronze level is not available for any discounts

BEST VALUE – 

The BEST VALUE in time and cost will be Silver, Gold and Platinum levels.

The longer the visit, the less cost in length of time and most cost effective.

Most Requested Services – 

Our most requested services are Pet Care Silver and Dog Walk Silver

To ensure that we have enough time for all pets, all visits include up to a 10 minute drive time to your home, the rest of the time is spent caring for your pets.  If you live more than 10 minutes away from the nearest sitter, we will need to add time to include this.

After the drive time, The remaining time starts when the sitters exits the car at your home and ends when they return to their car.

Remember to include enough time for the sitter to do what you want

There is A LOT to do in a short amount of time if you choose the Bronze services

Time spent at a home, will include –

    • Unlocking your door (make sure your keys work easily to make sure that time is not wasted here)
    • Un-arming your alarm, if needed
    • Greeting pets
    • Finding leash, Leashing your dog, taking out for potty time
    • Giving fresh food and water to each pet
    • Scooping litter boxes, taking dirty litter out to garage
    • Give any medications, herbs, supplements
    • Bringing in mail, newspapers, packages
    • If any time left, give each pet attention, love and treats
    • Setting alarm
    • Locking Up
    • Plus add on any other things that will take time – taking off and putting on our shoes (if requested), wiping paws, etc

We are a FEAR FREE business and will not force pets to do certain things.

However, there may be times that a sitter may not be able to stay and these are things out of our control.

 

Here are a few examples out of our control that a sitter may not be able to stay longer OR we need to stay longer with YOUR pet –

A pet is extremely frightened of people –

In this case, we do not want to stress out the pet scared under the bed more then we have to.  We will make sure there is fresh food and water, scoop litter boxes and leave, giving the pet the least amount of stress that we can

A pet got sick or had an accident and needed extra time for us to clean and make this pet comfortable –

If a pet before you were to have this happen, then we may need to shorten some visits to make sure that all the pets on our schedule are cared for in a timely manner.  We do not want any pet uncomfortable waiting for a potty break or a pet who maybe diabetic to be late with insulin.

If your pet were to be sick or had an accident and needed extra time to be cleaned –

I am sure you would want us to make sure that your pet is cleaned up and not have a mess to stay in.  If extra time is needed then the next few visits maybe shortened a few minutes.  If there is a lot of extra time needed, then you would be notified and charged accordingly.

If there is a car accident,  detour or any road or vehicle event (flat tire, etc) making the travel time longer than expected between visits –

then we may need to shorten some visits to make sure that all the pets on our schedule are cared for in a timely manner.  We do not want any pet uncomfortable waiting for a potty break or a pet who may be diabetic to be late with insulin.

Any Weather Condition –

If there is any weather condition that may be uncomfortable to pets or employees, visits may be shortened, especially if any weather makes driving conditions hazardous.

Heat  (temps or heat index over 80 degrees)

some pets have a hard time breathing, or pavement could burn paws or if a pet really is too hot to do anything.  If you know that temps and humidity will be high, for pets to be comfortable, please have your ACs on.  This will also keep sitters comfortable while they are playing with pets inside. Many pets, just like people just do not like hot humid weather, we will not force any pet.

Storms

If there is thunder, lightning or downpours, pets could be frightened and may try to run away, we will do quick potty breaks and bring in for safety.  Many pets do not like to be out in the rain and we will not force them.

Any snow condition

may result in shorter visits to get employees home safe and sound.

Cold weather

We have been seeing very cold temperatures.  We will not put pets or sitters at risk by staying out longer than necessary in very cold weather. If you know that temps will be low, for pets to be comfortable, please set your heat at a reasonable temperature.  This will also keep sitters comfortable while they are playing with pets inside.

 

SAFETY

We can NEVER have any pet or employee’s safety in jeopardy and reserve the right to make any decision we deem necessary in order to do this, as well as making sure that EVERY pet is cared for which may result in shorter visits.

However, keep in mind that we LOVE all the pets in our care and really WANT to stay and love them.

We do have amazing people and they have always put the animals first.

So what would be a ZERO minute Visit as indicated above?

Well, that would be a visit not cancelled in the appropriate time or owners were home and forgot to cancel and the sitter showed up.

What if I want a certain amount of time spent at my home?

You would need to book Any Service Silver, Gold or Platinum.  Let us know what you would like and we will try very hard to accommodate.

Exceptions to minimums maybe needed, If there was a severe emergency, where a pet was rushed to the emergency hospital or severe weather, or any other emergency, we will try to make up time over the next few visits, however, it may not always be possible.  In any event, we will do our best.

Any service Bronze can not have a minimum time, we only have time to do basic care. It is the shortest amount of time and we can not guarantee or control that any of the above scenarios or more not mentioned  above will not happen to require shorter visits.

In general, unless there is any problem, Any Service Bronze, sitters are there approximately 20 minutes.

Again, we CHARGE PER VISIT/service not by time

Pet Agreement Cancellations

Professional Pet Sitting Etc

Service Agreement

Cancellations and Changes to Reservations

 

The VERY first time you log into your profile, you MUST agree to our complete Service Agreement before creating your Online Profile and making a reservation,

After that, every time you make a reservation, you are agreeing to our entire Service Agreement, Policies, Procedures and Cancellation Policies.  You can review everything any time you wish, 24/7. If you have any questions, please feel free to contact us.

 

CANCELLATIONS/CHANGES – 

Please, update your online reservation as soon as possible for all cancellations/changes.  If it is less then 14 days, please backup with an email and/voice message.

ALWAYS give as much notice as you possibly can, so that we can have enough time to fill in your slot(s) with another client

It is very rare for clients to cancel.  We understand if you need to cancel a reservation, plans change, emergencies and illness happen.

Our schedules fill up fast and each of our pet sitters only have just so many slots in their day.

If you cancel, this can mean that a sitter will lose out on work.

This also means that when those slots are FULL, we must turn other clients away who need and want pet care

With this is mind, we have needed to implement our cancellation policy below.

These time frames, give us enough time to ensure we can fill in your empty slot on our schedule.

 

NO Discount Dog Walking/Mid Day Let – Cancellation/changes

These do NOT pertain to any package discount plans, scroll to end

If you are scheduled for more then 1 visit in a 7 day period, cancellation notice will pertain to the total number of visits cancelled in a 7 day period.  For example, if you cancel one visit on one day, then you cancel a second visit on another day and those 2 visits are in the same 7 day period, the cancel notice for both will be 14 days.  Our program automatically takes care of all cancellation charges. Cancellation fee is the cost of the visits.

  • 48 hour notice 
    • For cancellation of a mid day visit totaling 1 visit
    • Any Mid Day/Dog Walking Service
    • within a 7 day period
  • 14 day notice
    • For cancellation of a mid day visit totaling 2 or more visits
    • Any Mid Day/Dog Walking Service
    • within a 7 day period
  • 30 day notice
    • For cancellation of a mid day visit totaling 3 visits
    • Any Mid Day/Dog Walking Service
    • within a 7 day period or that include any holiday

 

Vacations/Trips, Etc – Cancellations/Changes

If you are scheduled for more then 1 visit in a 7 day period, cancellation notice will pertain to the total number of visits cancelled in a 7 day period.  For example, if you cancel one visit on one day, then you cancel a second visit on another day and those 2 visits are in the same 7 day period, the cancel notice for both will be 14 days.

If there is a cancellation, and the cancellation does not comply with the notices below, cancellation fee will be the cost of the reservation.

In some cases, if we are able to fill your cancellation, you will receive a credit for future services.  No refunds are ever given, only credit for future services – see below if a refund is insisted on Under Credits and Refunds.

  • 48 hour notice 
    • For cancellation of a reservation totaling 1 visit
    • Any Pet Care Service
    • within a 7 day period
  • 14 day notice
    • For cancellation of a reservation totaling  2 or more visits
    • Any Pet Care Service
    • within a 7 day period
  • 30 day notice
    • For cancellation of a reservation totaling  3 or more visits
    • Any Pet Care Service
    • within a 7 day period or
    • all reservations that include any holiday or a reservation that ends or starts within one week of a holiday (our busiest times)
    • All reservations that contain Overnight Service

 

Many Cancellations for Vacations/trips –

two or more reservations cancelled within a 12 month period

As mentioned above, It is very rare for clients to cancel.  We understand if you need to cancel a reservation, plans change, emergencies and illness happen.

Our schedules fill up fast and each of our pet sitters only have just so many slots in their day.

If you cancel alot, this can mean that a sitter may lose out on work.

This also means that when those slots are FULL, we must turn other clients away who need and want pet care

Our suggestion –  

  • is if you have cancelled more then twice in the past 12 months
  • be respectful of the other clients who may need pet care and may be turned away, also to our pet sitters who really enjoy their work and need their paychecks
  • make your reservation within 7-14 days of your start date
  • you may run the risk of us not being able to help you with pet care
  • but you will be definite on your dates and what you need
  • plus you won’t have to worry about a cancellation fee because you will definitely know what you need.
  • For clients that do need to frequently cancel, credit cards will be charged before confirmations are sent.  See cancellation policies above.

 

Regular Ongoing Schedules

If you are on our schedule  for mid day service on a regular schedule, for 1-5 days per week, for example every Wednesday or every Tuesday/Thursday, or every Monday through Friday, if you need to stop regular service for whatever reason, we need a 30 day notice to fill in your regular mid day slot.

 

Home Early from trip

If you have a vacation/trip reservation and come home early, there is no refund/credit given.

 

Late Cancellations

If you have cancelled late and we are able to fill your reservation with another reservation, you may receive a credit for future services.  If your credit card has been charged, you will ONLY receive credit for future services.

If we are unable to fill your reservation, you will not receive a credit for future services.

As always, the more notice you give us, the more time we may be able to fill your slot to give you a credit for future services.

 

Cancellations due to a storm of any kind

If our OFFICE cancels your visit due to an extreme storm for the safety of all involved, you will receive a credit for that visit.  Generally, this will pertain to a mid day visit where you will be home or will be home soon that day. You will be notified via email and/or our Facebook business page (make sure to like our page for all notifications).

If you cancel due to a storm and our OFFICE has NOT cancelled, our regular cancellation policy will be in effect.

 

Credits and Refunds

Again, all credit/refunds are ONLY given for future services.

NO refunds given on credit cards, check, or any other way.

Compliance with credit card companies & Chargebacks

We are in compliance with all credit card companies  that we will offer a refund for future services for those giving enough notice as mentioned above.

If you insist on a refund on your credit card, there will be a 50% of total reservation as a cancellation fee applied.

Any and All chargebacks will incur a fee of $150.

We prefer to try to work things out with you rather than a chargeback.  So please talk with us.

We do not confirm cancellations

 

Cancellation Policy for All Gold or any Package Discount Plan

  • Due to discounts, No refunds are given for any cancellation (s).
  • If you are on vacation for a 1-2 week period, a 30 day notice is required for no charge during that time period.
  • If you are terminating service, a 30 day notice is required in writing before the end of the contract.
  • If your credit card has already been charged for the next month,  and you are terminating service, even if it is more then 30 day notice, your end date will be the end of the next month that you are paid up to.  There will be no refunds.
  • If you are terminating the service before the contract ends, a 30 day notice is required AND a early termination fee of the cost of one month’s service will be charged.
  • All Gold and Package Discount Plan contracts automatically renew at the end of the contract, unless Client notifies our office 30 days prior to contract end date, in writing and by phone of cancellation of ongoing service.

 

Pet Agreement Reservations

Professional Pet Sitting Etc  Service Agreement

Making Reservations, Emergency Pet Care, Late Reservations

 

ALL SERVICES must be confirmed via email through this program.  You may also receive a voice message.

ALL SERVICES must be made through our office ( our online program is run by our office) for legal and insurance purposes.  Employees can not make or cancel any reservations. Any reservation made outside our company will result in employee termination and release PPSE from all legal/financial/responsibilities resulting from this non reservation.

When making online reservations, the total you will see, is an ESTIMATE.  It will not have any surcharges for holidays or weekends.

Make sure ALL pets in the home are included in EVERY pet care visit for the entire reservation.  We will not care for dogs on all visits and the cat on just one visit.  No animal will be ignored and will be included in every visit.  The ONLY time we will not include ALL pets, will be when we are walking dogs while an owner is at work and the owners will be home morning and night of that day.

EMERGENCY PET CARE –

If you have an emergency, such as hospitalization, or death in your family, whether our office is closed or not, we will call you with a confirmation and cover you as soon as we can (surcharges may apply if calls are made outside of our call back hours).

If it is not an emergency and our office is closed and you need pet care – it is not guaranteed, however we may be able to help.

IF YOU DO NOT GET A CONFIRMATION EMAIL,  please NOTIFY OUR OFFICE in case we did not get your message.  We will ALWAYS confirm.

If you do get a confirmation and then you do not need the service and did not cancel before we confirm, you will still be charged the late reservation surcharge and you may be charged for the reservation.

 

RESERVATIONS 

Client understands it is their responsibility to make and ensure to receive a confirmation for  all reservations or make alternate arrangements.

Client understands it is their responsibility to inform PPSE when returning home, even though services are automatically terminated at the end of all reservations.  Client must confirm any and all changes in a reservation.

All services are pre-paid,

For Dog walking/mid day let out -pre-payment is within 14 days prior to the start of the first day of service month

For Vacations/away services are pre-paid within 14-30 days prior to first day of service. No refunds of any kind are issued once a reservation starts or if for any reason you must return home early.

You must receive a confirmation email.  We log all emails/phone calls in and out.

 

MAKING RESERVATIONS/CONFIRMATIONS

To ensure availability for your pet care needs, please book as far in advance as possible, holiday and large reservations (5 or more visits), may not be possible if booked less than 14 days prior to service.  A few times we have been unable to accommodate a client due to last minute calling.

We hate to say no, but our primary concern is for the pets already scheduled plus we need to adjust schedules, get paperwork and keys to the appropriate pet sitters.  This may take time from busy pet care schedules.

Last minute reservations or cancellations made on closed days will have surcharges added.

Remember, to have solid reservations, we will ALWAYS  confirm. Most confirmations will be done, Monday through Thursday 9am – 12pm.

If we MUST call you when our office is closed, a surcharge will be added.  Late reservation surcharges will also be added.  Extra visit charge for gas and time, will be added if the pet sitter must make an extra trip to the office for keys, etc.

If you do not get confirmation, check your online reservation to see if it is there and never hesitate to contact us, to be safe.  Please remember to notify us if you reservations changes in any way.

All reservations MUST be booked and confirmed online to be valid, confirmed and covered by our insurance, etc.

NO reservations can be confirmed by an employee.  Reservations are never to be called to an employees’ home phone.

Reservations made to an employee but not booked and confirmed online by client can result in employee termination, no service, will not be covered by any insurances, etc. and PPSE will NOT be responsible for any reservation/services, etc. not received and confirmed online by our office.

 

EXTENDING A RESERVATION 

It is Client’s responsibility to extend service beyond the original reservation.

Your reservations (not Gold Plans or Mid Day Let Out ongoing service) are automatically terminated at the end of your reservations.

 

ARRIVE HOME EARLY –

If you arrive home before your reservation ends, please call/email the office (24/7) to let us know you are home but if you have a visit scheduled, also leave a note on your door, letting the pet sitter know that you are home and they do not need to come in, just in case the office can not reach the pet sitter in time.

Once a reservation has started, there will be NO REFUNDS FOR ANY REASON, (arriving home earlier than expected, sickness, unexpected time off from work, etc.).

LATE RESERVATIONS

Late reservations and same day service will incur extra charges.  This is for Any reservations to start within 48 hours. For any reservation that includes a holiday or a holiday falls within one week before or after reservation, to start within one week.  Extra care and time must be taken to rearrange schedules and extra time and gas is needed for key pickup for these reservations.

 

EVERY OTHER DAY VISITS

Our minimum level of service is every other day for cats and small animals (such as rabbits, guinea pigs, fish, etc).  Our preference is daily visits but we understand that some people prefer every other day visits. This service is only available at our discretion for healthy  animals.  If we deem that it is NOT in an animal’s best interest for pet care every other day, we will not approve the service.  If we deem that any animal in our care is not doing well with every other day visits, we will suggest adding visits or explain that we may no longer be able to care for the pets.

REQUIREMENT – to be approved for every other day visits, you must email us the day you will be leaving and the day you will be returning.

Our daily visit preference is Due to the welfare of your animal and what animal organizations suggest.

We have experienced all kinds of things that have happened with every day visits and more things can happen with every other day visits. Water heaters flooding houses, cats getting tangled in curtains, Rabbits getting feet caught in bedding, and more. One cat got stuck in a box spring probably right after our visit and by the time we got there he was frantic and needed to be hospitalized. Many people believe that because it has never happened before, it will not happen this time either.

Scheduling is also hard. It is very hard to have someone make a reservation for the same time period as yours that is for the opposite days of your reservation, leaving those days empty.

Also, When we do pet care visits for every other day, There are two days worth of care, cleaning and feeding that must be done in one visit.

Because of the reasons above, every other day visits will cost more than every day visits AND they will automatically have the ANYTIME Time Period (5am – 10pm) placed on those visits.

If your prefer to go to the lower cost of every day visits, please let me know.

 

Pet Agreement Keys

Professional Pet Sitting Etc  Service Agreement

Keys, Codes, Alarms, Video Surveillance

 

Plan A & B

To care for your pets, we need TWO ways to be able to enter your home.

Why two ways?

When I comes to our precious pets, if for any reason the first fails, we always need a Plan B. The requirement of two keys was due to past experience, safety and part of our emergency/disaster planning.  For example: A while back, one of our pet sitters was in a car accident (hit by another car), taken by ambulance, with keys and her car being towed off.  The towing company would NOT let us near the keys!  Today with codes, etc.  We now have more choices for a Plan A & B, then just 2 keys.

This can be two sets of keys or, If you decide you want to use a door code, garage code or a lockbox, instead of 2 sets of keys, that is great.

Whatever your choice, we need a Plan A AND a Plan B.  Murphy’s law in 25 years has certainly taught us that anything will and has happened in the most inopportune time. Codes fail, keys do not work, batteries die, garage pads fail, power outage, and more.

We plan Just in case something happens.  So if you choose a lockbox and it malfunctions (very rare but has happened) or someone forgets to put the key back, or the door code  no longer works because the batteries failed, or the garage pad which has never malfunctioned in 5 years has now malfunctioned, we need a Plan B, etc.

 

Two sets of keys would be Plan A & B. Garage code and 1 set of keys is a Plan A & B.

 

KEYS

Client will furnish keys to be kept in our office indefinitely.

Client gives permission to copy (if needed) and for employees of PPSE to obtain a key, enter all properties and to use our best judgment to fulfill services.

If we only have one key in our office, Keys already in our possession may be duplicated, a charge for duplication will be incurred.  It is the clients’ responsibility to CHECK ALL KEYS, especially when keys are copied.

Make sure keys work easily, with doors closed and locked (some keys will work with doors open and locked but not when doors are closed and locked, go figure ). Keys should be inserted, turned and lock is unlocked, no playing.

If keys need to be played with and take more than a few seconds to work, please repair so they work easily and properly.  The jiggling and manipulation that you are used to and may take you a minute, will take a sitter who is not used to it, 5 minutes or more, taking time away from pet care.

Let us know what key is for what lock and what locks you do lock and do not lock.  Some people lock the door knob only, the dead bolt only and some people lock both.

Even though you may lock only one or the other, please make sure we have keys to all locks.  Our pet sitters are very used to locking homes up tightly and on a few occasions the lock never used was locked accidentally.

To prevent accidental lock outs, let us know what is/is not locked, disengage the unused locks to not be operable, give us keys to the unused locks, or put very strong tape over the unused lock so it cannot be locked.

 

Two sets of keys –

One set is always in our office for emergency and the other is with the sitter when caring for yours pets then comes back safely to your file in our office. For the safety of thousands of keys the office is not public. Keys are kept permanently in our office to be ready whenever you need a sitter in the future.  Keys are only returned at owners expense for s&h, certified mail, signature required.

 

To get us keys – 

If you mail us keys, You must NOT need service for 14-21 days from the date you place in the mail to ensure that we will get them in our PO Box in time. Once, keys did not get to us for 6 months!!

Do not take the PO word that they will be there in a day or two because it may not happen.

If you need us anytime within 14-21 days, have a plan B ready.

If you do mail keys, tape keys to a piece of cardboard and place in a padded envelope (since we began our business in 1990, no keys have been lost in the mail ).

OR You can designate an area outside your home for the sitter to pick up on the first visit, please let us know where. Do NOT leave keys in a mailbox, the federal government does not allow.

OR you can schedule a regular visit at regular cost to meet a sitter in Request Visits.

 

What if we can not get in your home to care for your pets

If we can’t get in your home in spite of all the ways, our service agreement allows us to gain access to for your pets health, well being and safety.

This may result in you paying for a locksmith or us possibly going through a window (etc.).  We will try to contact you and then your emergency people.  However, Your pets are our top priority. If you wish for us to not do this, Client is responsible to contact their emergency person to gain access & be responsible for acquiring 2 new keys for PPSE.

Client  assume full financial responsibility,  liability and reimbursement.

Client releases PPSE from all responsibility and liability when keys, garage openers or any other device  are left outside or unsecured.

If Client chooses to NOT furnish keys & leaves doors unlocked-client will assume all legal/financial/liability & any implications thereof pertaining to others not with PPSE gaining access to the home.

 

KEY RETURNS are not usually done:

KEYS ARE KEPT PERMANENTLY
Keys are kept permanently in our office (when not in use) to be ready whenever you need a sitter in the future.

If we absolutely must return keys, Keys will only be returned by certified mail, signature required, owner will pre-pay Shipping/ handling fee. See Service and product List for cost.

If keys must be returned, Account MUST be paid in full.

Keys will be mailed in 30 days.

To mail Keys, any and all balances are paid in full.

Keys will NOT be left inside your house on last day of service (NO EXCEPTIONS).

If owner leaves keys outside for the petsitter or if keys are requested to be left outside of the house by PPSE, PPSE will not be held liable in any way legally, financially, or medically for whatever happens with keys or any results in keys taken.

We do NOT have a public office – Our insurance requires that the office location where keys are kept is not made public for the safety of 3000+ keys. You will NOT be able to pick up keys at our office.

Picking up keys from us, having a sitter drop off or leaving keys is not an option, our insurance requires that all keys, once in our possession must be returned via certified mail with signature required.

If you are uncomfortable with us having keys or having to pay and sign for the return of keys, then you may want to go with an alternative.

 

CODES FOR GARAGES/DOORS

You may provide us with codes to garages and front doors, we still ask for a back up plan, either with a key or another way to access the inside of your home, in case of a power outage, malfunction or battery failure.

 

ALARM/SECURITY SYSTEMS,

If you have an alarm/security system, let us know complete step by step instruction, the alarm code, the password for the alarm company, and the alarm company information (name and number).

We are not responsible for setting off any and all alarm/security systems along with any violations and/or fines due to systems going off, due to the numerous variety, complexity of alarm/security systems, key pad too sensitive, key pad not sensitive, and the frequency of code changes.

What may be very easy for you to use every day, is not easy for us.  Keypads can be overly sensitive and may register a number twice if we hit too hard, or the keypad is not sensitive and it does not register a number because we hit too soft, one may want to hit away or stay or enter or # or nothing after the code. Doors and windows not being aligned and the alarm will not set. We have had alarms short circuit, stop working, and almost cause a fire.

Because of these problems and differences, we will not be responsible for any alarm malfunction, being armed or not armed, if an alarm goes off for any reason or anything that may happen because of an alarm malfunction, being armed or not armed.  We will not pay any fines for false alarms resulting in alarm going off.  If you have an alarm FOB, where we hit only one button for on and off, that is preferred or not setting the alarm at all.  We are pet care people, not alarm specialists.  Keep in mind that every minute spent with your alarm (reading instructions, trying to turn it off or turn it on, checking doors and windows, etc), is every minute spent away from pet care.

Client releases PPSE from all legal/financial/medical liabilities resulting from alarm/security system not working properly, malfunctions, not turned on or for any crime/problem resulting in any alarm/security system failure.

 

Video Survellance

For privacy and safety, please notify us of all video cameras in and out of your home.

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