Why is it important to make my reservation online?
One More Way a Professional Pet Sitting Company Improves Pet Care
Author, Dorinne Whynott, Owner of Professional Pet Sitting Etc.
As of April 1, 2013, Professional Pet Sitting Etc. have gone to a 100% online registration and reservation program.
It took approximately, 6 months to research and review the available programs out there. The Program we decided on, has been used for many years by numerous large pet sitting companies all over the world. The program was chosen for its ease of use, continual upgrades, pet sitting company interviews conducted, and the swift technical support if ever needed.
Before the online reservation program was in place, a client would call our office and leave a message with their reservation. The reservation was placed in our computer invoicing system, written on a pet sitters’ schedule, the pet sitter was called and informed of the reservation, then the client was called with a confirmation. Too many steps for the possibility of an error. Considering, that we do an average of 800-1600 pet sitting visits per month and have been in business for over 2 decades, we have had little to no problems, however, as the owner who did this, I stressed because even one problem is too many when it comes to our beloved animals.
With our online system, these steps are eliminated, making the possibility of an error virtually non-existent.
Now, you, the owner schedule your reservation on your online profile. The request is sent to the office. The office approves. The sitter is automatically emailed and the reservation is automatically placed on their schedule. Then the client is sent a confirmation email. Next the program sends out weekly schedules to the office and to the sitter as well as every morning, the sitter and office receive an updated schedule for that day. Very little possibility of error in translation, written or spoken. Plus, sitters can instantly check their online schedules as well as clients can check and see, did they make that reservation?
It also, gives our clients the ability to change and update the home and pet care information 24/7. Now, our clients know what we know. No more guessing.
Online scheduling will also help when our phone lines are down due to snow storms or our computer answering machine crashes (which has happened twice). These are two things that have happened in the past and were hard to make sure everything was correct. Our computers have nothing to do with the Online Program. It is safe on a reliable server. So, if our sitters or I, lose power, all we need to do is access our online program via a smart phone if we are lucky enough to have one or go to anyplace with Free wifi or the Library to access the online program.
Having everything accessible to our sitters is also valuable if anything EVER happened to myself, the owner or if the office were to be lost in a disaster or fire. Hopefully, that will never happen but if it does, all online information will be protected.
This is just another way, a Professional Pet Sitting Company works to keep you and your pets safe.
About the Owner/Author
Dorinne Whynott, is a long time animal professional. She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History.
Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990. It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH. Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook page, Google+ page and more. They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.
Contact us by phone at 603-888-8088
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