Monthly Archives: April 2015

Professional Pet Sitting Etc Reviews, Testimonials and Awards

Professional Pet Sitting Etc. VOTED by YOU as BEST PET SITTER and BEST DOG WALKER

Professional Pet Sitting Etc. VOTED by YOU as BEST PET SITTER and BEST DOG WALKER

Professional Pet Sitting Etc Reviews,

Testimonials and Awards

26+ Years in Business

We are blessed and grateful to have been in business for over two decades.  We could not have done it with out great service and a great team of pet sitters along with amazing clients with pets that we love as our own.  If you would like to add your testimonial to our page, please send to us at Profpetsit@aol.com

THANK YOU for your continued trust in caring for your most precious pets all of these years.

Facebook 5 Star Reviews – Facebook Business Page

Google 5 Star Reviews – Google Business Page

We also have – 

     A+ BBB rating

     A Angies List Rating with 5 Star Reviews

Awards – Multiple

2015 Best Pet Sitting Award from A List NH/NH Public Radio-TV

2015 Best Dog Walker from A List NH/NH Public Radio-TV

Pet Sitting Business of the Year Award for 1997, 1998, 2006, 2010

Below are our Client Testimonials and Reviews

 Our Amazing Testimonials !!

 “When I moved to NH 10 years ago, I knew I would be going back to visit family and friends, so one of the first things I asked my new colleagues about was a good pet sitting service.  The first three people I asked – all cat lovers like me – said they used & highly recommended Professional Pet Sitting Etc.  I have been using them ever since and my experience with them has always been very positive.

 Their policy is to have the same person, whenever possible, care for your pets, so the pets can get used to that person.  One of my cats is extremely shy & anxious.  It is only in the last couple of years that she has felt comfortable enough to show herself to the pet sitter.  Knowing how easily frightened (& very neurotic!) she is, I am surprised she comes out at all.  I believe this is due to the consistent & familiar presence of Rachelle, who I think if as “our” pet sitter.  Both cats seem calm, relaxed and in good health when I return.   Rachelle always leaves me a note telling me how my cats were during my absence, which I very much appreciate.

 Recently, I had a family emergency & had to leave the state abruptly, contacting Professional Pet Sitting Etc. on a day they are not usually in the office.  The proprietor, Dori, got back to me very quickly & assured me that they would always be responsive in an emergency.  When I returned to NH, I had to again leave very abruptly & had to request their services again.  I was very upset and disorganized during this time, yet Dori was very patient and understanding, which helped make a very difficult situation a bit less painful & difficult. 

 I highly recommend Professional Pet Sitting Etc.  They provide quality services that I expect to be using for many years to come.  My cats are part of my family, and I want only the best care for them.  Professional Pet Sitting Etc. has always provided that for us.”

Barbara Dawson

2015

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“I’ve been a client for well over 5 years and couldn’t be more pleased. In addition to being consistently reliable and accommodating, Dori, Rachelle, and the staff at Professional Pet Sitting, etc. continue to go above and beyond with regards to any concern I’ve encountered with my two cats. About a year ago, Henry developed a liver problem and required tube feeds three times a day for several weeks before he could eat on his own. I don’t know how I would have managed if Rachel hadn’t been available to help me with his feeds. Even more recently, Oskar stopped routinely using his litter box and after several unsuccessful attempts with new litters, boxes, etc., Dori spent an unbelievable amount of time troubleshooting the problem with me and came up with a strategy that has my household well on the way back to normalcy (thank god). The folks at Professional Pet Sitting, etc. treat your pets as though they were your own; I couldn’t ask for a better team taking care of my cats.”

Liz Karagosian 2014

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“I used Prof. Pet Sitting for over 10 years. I liked that almost always the same pet sitter came, so my cats got to know them, and that if something happened and the assigned pet sitter couldn’t make it, PPS would send someone else. As my cats aged, it became important that they had a bond with the sitter; I travel quite a bit, sometimes for as much as 2 weeks at a time. I used to joke that the cats loved the sitter more than me! As my cats aged, the pet sitter was even more alert with them. When my little Shadow (age 16) had to be euthanized, the sitter was as upset as I was. On my last trip, a cruise, my Bashir (age 19) started failing, and the pet sitter noticed the change. PPS got in touch with me right away, as well as my adult daughter who lives nearby. The pet sitter started staying longer (at no extra charge) so Bashir wouldn’t be alone. By the time I got home I had to let go of Bashir too, and the pet sitter was just as upset as before. The people I’ve had come out from PPS have all been caring and my cats loved them. I think they’re great, and love the peace of mind I had when they were caring for my cats.”

Patricia Dunegan  2014

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“I have used Professional Pet Sitting since 2004. Dori is extremely organized and this creates a great confidence in her reliability. Her pet sitters are friendly and our dogs love them. This gives us a great deal of relief that when we go on vacation, we can trust that our dogs will be well taken care of in our own home. We use PPS on a regular basis and they are very reliable and thorough!”

Kate Kusior 2014

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“The best thing about Professional Pet sitting is the peace of mind I get . I trust Professional Pet sitting. I am very anxious about long days at work with my “kids” at home alone….Dori is the best and her staff is well selected and trained.”

Dan Beaulieu 2014

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“I have been with Professional Pet Sitting, Etc for about 1 year now. The registration was simple and easy. They explained everything to me. The pet sitter that came to my house was wonderful and treated my dogs great. My dogs love when she comes over and knows its playtime. I am glad Professional Pet Sitting, Etc exists because I know my dogs are cared for when I am at work. I love using Professional Pet Sitting. They always are there for my “babies” even if my plans change. When I am away, I always know that there will be someone there to take care of my babies and make sure they are happy. Dori is wonderful and so easy to talk to. If I ever have a question, she is right there. My babies love their mid-day visits too. It is really good to know that they can get a potty break while I am at work.”

Richie Demaine 2014

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“I absolutely love and trust Professional Pet Sitting Etc with taking care of my 2 cats. Dori and her staff are extremely professional and animal knowledgeable. I like the fact that they require I keep 2 house keys with them at all times — one for the pet sitter and one as a back up at their office should my primary pet sitter not be able to pet sit for any reason. How many individual pet sitters do you know that think that far ahead? I have even called while already in transit needing last minute pet sitting and they’ve been able to accommodate my needs because they do keep my payment method on file. I can’t think of any reason not to use their services. They are animal advocates and I know my animals’ well being will be of highest priority while I’m away.”

Brenda B. 2011-see 2014 update next

“Just an update from the review above !! I continue to utilize Professional Pet Sitting Etc’s services and couldn’t be more pleased. Recently I had to be away from town (my cats were actually with me). Who better to ask if they could add a service of visiting my house once in a while for pay just to keep an eye on it? They already have a key and I trust them completely so I asked. That’s one of the nicest features of the business, They are flexible and quick on their toes to respond to their customers’ needs. So, you need something special for your pets or your house? Give them a call. They’re there to help!”

Brenda Brackman 2014

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“I had never used a pet sitting service before so naturally I was skeptical…My puppy dog is my son and he only deserves the best! Back in February I needed to go in for heart surgery which means I would not be able to walk my puppy dog during lunch for at least 2 months…My husband works and so does all of my family…I was beside myself because I had a 2 year old puppy dog that NEEDS lots of exercise (he is walked 3-4 times per day)…I decided to try Professional Pet sitting Etc BEFORE I went for surgery to ensure they would be a good fit…My husband and I were very impressed with their solid practice of ensuring pets are taken good care of..Our puppy dog loves all the pet walkers and they love him…I thought we would only use them for my recovery time but we have decided to keep them coming because they are so reliable, reasonably priced (I know this because I had to use another pet sitter up north for my brother when he had a stroke), and trustworthy…We are so pleased we have the extra support we need…THANK YOU Professional Pet sitting Etc for making our lives more peaceful and our puppy dog happy :)”

Joyce Nadeau 2014

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“I LOVE them (PPSE) and so do my boys (I have 2 Shepherds). I was nervous at first about leaving my boys at home when I went back to work full time. I called Professional Pet Sitting and they really put me at ease about leaving them during the day. I did have to go through a registration process which basically asked a lot of information about my boys, what they like to do and how they could make them happy and get the most out of the time the petsitter would be spending with them. I thought that was really great. So I am now doing mid days with them and my boys are so happy when I get home, you can tell they have had a lot of fun with the sitter and she always leaves me great notes about what they did and how the boys were for the day (Thank you so much Rita!) I really am glad that I found them and that I can trust somebody with my boys during the day to make sure they are happy.”

Matilda Bay 2014

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“I have found this pet sitting company more than reliable. I have always had wonderful service from their employees. My dogs are always happy to see them when they arrive to walk them on their daily walks while I work from home.”

Becky Fortin  2014

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“I know first hand what great care the petsitters from Professional Pet Sitting Etc. give to the furry, scaley, wet, slimey, soft, cuddly and not so cuddly pets that they visit. This is a company totally focused on the well being and happiness of the animals and the clients. I’ve known the owner for about 12 yrs and would trust her with my animals AND my children!”

Tricia Glastetter 2014

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“My husband and I have been customers here for the past nine years. The service is as close to perfect as it gets. Your petsitter feeds and plays with your animals and they leave notes about what happens. The notes always capture the animals’ individual personalities which demonstrates they are taking the time to really know your pets. The flexibility noted in a previous review was key for us when my mother was suffering from a terminal illness. It was nice not to have something extra to worry about during that time. I would also like to note that we appreciated the thoroughness of the application process. When I saw the application, we knew that this company was the one for us. Nothing is left to chance. Our animals are always happy and content when we get home. We’ve referred many people to this service and all have been happy with it. It’s a terrific service!”

Elizabeth Armstrong  2013

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“I am so glad I chose Professional Pet Sitting to check on my Dog and Cat during a business day trip. I normally work from home but I had an at length business meeting in Boston that was crucial to attend. I had a ton of anxiety worrying who to find to check on my “kids”. I got Professional Pet sittings number from a friend. I called and i really grilled them with questions which reflected my anxiety of making sure I got top notch care. Dorinne the owner answered all my questions to my satisfaction and did so cheerfully. I have a friendly but hyper Pit Bull and an Orange Tabby who is an escape artist and I expressed my concerns if Dorinne can handle my kids. She assured me her and her staff were quite capable. I decided to entrust them and I found I made a very good decision doing so. I now feel at ease that if I have another extended day out of the house I know who to call. I cannot express how much that means to me, I worry tremendously about my pets and like all care they get, It has to meet MY high standard..Not what someone else deems as high. Professional Pet sitting met my high standard.”

Brad Bogg  2013

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“I’ve been a client for well over 5 years and couldn’t be more pleased. In addition to being consistently reliable and accommodating, Dori, Rachelle, and the staff at Professional Pet Sitting, etc. continue to go above and beyond with regards to any concern I’ve encountered with my two cats. About a year ago, Henry developed a liver problem and required tube feeds three times a day for several weeks before he could eat on his own. I don’t know how I would have managed if Rachel hadn’t been available to help me with his feeds. Even more recently, Oskar stopped routinely using his litter box and after several unsuccessful attempts with new litters, boxes, etc., Dori spent an unbelievable amount of time troubleshooting the problem with me and came up with a strategy that has my household well on the way back to normalcy (thank god). The folks at Professional Pet Sitting, etc. treat your pets as though they were your own; I couldn’t ask for a better team taking care of my cats.”

Liz K. 2013

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“We use PPS, Etc., every time my husband and I go away we call Dori to get a pet sitter in to take care of our boys, Ronin and Cypher. It is a great piece of mind to know our boys are home, safe, and well taken care of when we are out of state. We have had great experiences every time we leave the boys at the house with the pet sitter. The boys love Rita – our usual pet sitter. This service is invaluable as it provides piece of mind when you are away – your pets are safe, at home, well taken care of, not susceptible to diseases or sicknesses if they were away at boarding. Your fur babies are loved, and best of all – THEY ARE THERE when you get home from vacation!”

Nicole 2012

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“I’ve used Prof. Pet Sitting since 1995. The sitters have always been wonderful and compassionate. It gave me great peace in the thoroughness of how they got to know my pets and how I feed, walk and care for all of my pets that I have had in these past years. Dori has been there for me when a few of my pets passed away. What comfort. I have always paid by credit card. I will be going away the day after Christmas and I am already booked with my favorite sitter! I love this service.”

Eva Belle 2012

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“Our Christmas was so hectic this year but I was able to relax because I knew the pet sitter would be here to support us…Thank God for this service…I don’t think I would have made it through this holiday season without them!”

Joyce N. 2012

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This Christmas Gift may arrive late, but we can never THANK YOU enough. You are a blessing to us and to Mac & Millie! Thank you for coming into our lives. We appreciate ALL that you do. Thank you, Thank you,

John and Chris 2012

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” I’ve used Prof Pet Sitting service for about 12 years now and they are the best. A couple of times my plans changed while I was away, and all it took was a call to Dori and everything was taken care of – no worries about my cats at all. And my cats actually love Rachelle and some of the other sitters more than me, I think. –

Patricia Dodd 2011

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” I always use your services for my 2 cats when I’m away and feel very assured they get great care. I get extra reassurance when I return home by how content and unstressed they are. Thanks!

Brenda Barducci. 2011

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“Dori, Thank you for providing such a wonderful service for our dogs [mid-day let out]. I was very worried about my two older dogs due to their complicated medical conditions, but your service alleviated all of my worries. The dog walkers who came to our house were all kind, professional, and very attentive to the needs of our dogs. It was clear that they truly cared about our dogs! I am retiring and no longer need pet sitting, but I wouldn’t hesitate call you again if the need arises. I’d recommend you to anyone!” –

Donna Ferranti 2011

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We were introduced to Professional Pet Sitting several years ago when my little Rudy needed extra daytime care and attention. We were so impressed that we decided to trust the service so that we could go on vacation…something we hadn’t been able to do because we just couldn’t trust a kennel again. Boarding her in a kennel had always ended with Rudy being downright mad at us. She sulked, wouldn’t eat, and was just SO unhappy. After leaving her in the care of Professional Pet Sitting, Rudy’s behavior always told us that she had received lots of TLC!!! She was happy to see us!!!! As a matter of fact, I think I was a little jealous. Well, Rudy has since then passed away, but I will be forever grateful to Dori and her staff! Thank you Dori…for all you do, and for how much you care! –

Vangie Collins 2011

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” I always recommend Professional Pet Sitting Etc. to anyone looking for great pet care. As a friend of Dori’s, I know first hand how hard she’s worked to make her service top notch. It’s a 365 day a year work obsession for her and there’s a lot that goes on behind the scenes to make it so reliable. When you leave home, there’s no doubt in my mind that your pet(s) will be cared for. –

Della Fortin 2011

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” As a previous employee of Professional Petsitting I was impressed by how organized the company was which made it easy to complete my work assignments. My work schedule was perfect for me and fit in to my daily routine. The hours were flexible and if I had any concerns or issues, they were taken care of right away. It was a great job for me since I love all types of animals and it gave me a chance to spend time with them. My job was very enjoyable and rewarding. Working for Dori was a pleasure! –

Cathy Trudo 2011

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I have worked for professional pet sitting for 8 years now and it is a great company to work for. You can make your own schedule so it is great as a second job. Also it is great for people who love animals because you get to spend time with many different animals as you get to go to many different houses in any given week. The boss Dori is a great person to work for and with. I love working for the company! –

Lisa Wilson 2011

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I was a previous employee of Professional petsitting and I can attest to the level of professionalism and care for the business by Dori (owner) .This is not a temporary business. It is well grounded and very well run to details and concern for the clients. I was well trained and I was thoroughly background checked and equally as important was hired because of my love for helping the clients pets. It was not enough to just be trained and sent off to the visits, Dori personally supervised several of my first visits to ensure I understood the particular and unique training to Professional Petsitting training she provides to all the sitters. The training she provides is well organized , detailed and unique for the sitters to properly serve the clients and be well prepared. As hard as they work, I found something common to all the sitters at Professional Petsitting….They had fun too because they enjoyed working for the clients and their furry best friends!
Brad Bergeron 2011

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I have worked for Professional Pet Sitting for over 10 years and have to say in all honesty I love my job. I get plenty of exercise, fresh air and more importantly get to take care of lots of lovely pets.
Dori is a terrific boss who, naturally, expects all her sitters to comply with her rules. If you do then you will have no problems. –

Denise Lada 2011

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My wife Kathy and I have been part of the Professional Pet Sitting family for more than five years. We are Executive Coaches and cat lovers to boot. Dorinne has built a great business from scratch (no pun intended). She combines critical business skills with her unconditional love for our furry friends of all kinds and has become renowned throughout New England for her advocacy and knowledge of pet care. She hand selects each of her pet sitters and personally trains them to provide only the best care for their charges. If you care about your pets and want only the best for them, call Professional Pet Sitting Etc. –

Louis Emond  2011

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I’ve used their services for my Ret. Guide Dog Walden and they were GREAT with him and me. 🙂 I always keep them in mind if I ever need a pet sitter again, I would never call anyone else.

Kandi Hutchins 2011

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“Professional Pet Sitters has proven to be a reliable caretaker both in the normal course of action and in emergency situations. They consistently deliver quality services when watching our cat and make sure she is well fed, happy, and looked after. They have an excellent track record in dealing with the normal vacation and business travel pet service requirements and I would happily recommend them. Professional Pet Sitters is an excellent value for the money. Their service allows us to have the capability to travel and gives us the peace of mind to be comfortable in leaving her home alone. An excellent alternative to boarding in the kennel.” –

Jeff Berenson 2009

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“It is such a pleasure to go away and know that people who love our pets will be here each and every day. Our pets are so happy when we return home.”

Kim Brown 2009

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“I just wanted to write a little note to THANK YOU for taking such great care of Scooter while we were out of town. This being the first time ever, that Scooter has been left alone for several days and cared for by someone other than Ed or I. He was happy and playful upon our return – so I know that he was very well taken care of in our absence. Thank you from the bottom of our hearts (Scooter’s too). –

Linda & Ed Mezzapelle 2009

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“Back Home. Kitties are great. Didn’t expect anything less. Notes were absolutely delightful to read. It’s just wonderful to know that I can go anywhere at any time and know that they (my cats) are in such great hands. I just absolutely love the service and I am so happy. I don’t even remember how I found you but thank you again so much. It’s the best.”

Barbara Klein 2009

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“Thank you so much for all you do. The sitter’s notes sounded like she had more fun with the cats then we did on vacation”.

Elizabeth Ackerman 2009

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“You guys are awesome to work with, so accommodating.” referring to her last minute business trips. –

Cathy Taft 2009

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“We absolutely LOVED our pet sitter” –

Elaine Bolognese 2008

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“Thank you for the wonderful care.” –

Sheila Charette  2008

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“Thank you, yet once again for the great care for our diabetic kitty.” –

Cindy Morrison 2008

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” Thank you for all that you do. PS. We LOVE our pet sitter.” –

John & Kathy Mallows 2007

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“As you may recall, I was very nervous about leaving my pets, but our pet sitter did a fantastic job and I will not hesitate to call you company again for all our pet care.”

Kim Mack 2006

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“You provide so much more than just potty and playtime – you provide comfort and care and peace of mind to our furry family members in such capable compassionate hands backed by the expertise to handle our pets special needs. Your extra care and advice gave us months that we may not have had. Those memories are priceless and will always be with us – as will our thanks to all of you. With greatest appreciation”

Maureen and Bryant Quilliam 2005

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“I am so glad we found your service. It is so much easier to just call you and know our pets are cared for. We never have to pick them up or drop them off. This is great and my pets seem much happier, calmer and they are here whenever we get home, even at 2 am. Thank you.”

Daphne Kenyon 2004

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“I felt so guilty when I went to work full time and had to leave our dog home alone all day, when he was used to me being there every day. Now I know that you are there every day, giving him much needed exercise and a potty break. Now when I come home he is a joy and not so needy. Just knowing that you are there every day, I don’t feel panicked wondering if he had an accident or was he uncomfortable holding it until I got home. Some days he just barely made it out the door before he had to go. Thank you for your service. “

Maryann Knowles 2003

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“My husband and I have been utilizing your service for several years. We could not be more pleased with the care that our animals receive when we are not home. Thank you for taking such wonderful care of our pets.”

Elizabeth Dobbins 2003

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“Thank you for all your expertise in animal behavior. We didn’t know what to do when we adopted our sweet angel from the rescue. With your help we persisted and she is the love of our life.”

Elaine Austin 2002

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“You are angels in disguise and we are very grateful for you.” –

Paul and Maria Gilmartin 2001

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“I can’t thank you enough for all the care you provided to our pets when my husband was rushed to the hospital. With one phone call, you took over and I could give my full attention to my husband. Thank you so much for your help.”

Catherine Ford 2000

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“Before we found your service, we had not been on a vacation in years because I couldn’t think of putting my babies in a kennel. Now that we found you, I feel free to travel the world. I can’t believe how wonderful it is to know you and your staff are caring for my babies. THANK YOU.”

Kendra Mann 1999

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“Thank you for providing your wonderful service all these years.”

Nori Odoi 1998

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From the perspective of Heidi, the dog: “Through the years when Mommy and Mr. Dan would go away on weekends or on vacation, Dori or one of her pet sitters would come and care for me. I have always been very independent – even as a puppy I was never very “friendly” – and this only increased as I got older. But they always took such great care of me, leaving notes for each visit describing how I reacted to them, how I ate, where I was, etc., that Mr. Dan and Mommy always felt as though they had been right here with me all along.”
Heidi (1998) sadly Heidi passed away in 2001

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“Thank you for the peace of mind you provide while we are away. It makes our vacation so much more fun.”

Amy & Bill Kasting 1997

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“It was such a pleasure to return home from our vacation to clean litter boxes and healthy, happy kitties! My daughter was especially thrilled that her fish tank was still clear and clean — not an easy task with six starving fish eyes begging for more food. You are the best!”
Robin McGee 1996

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“Thank you for all the help with our pet. It was so frustrating not knowing what to do.” –

Mary Hermansen 1996

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“Sam needs to be let out during the day while I am at work. He has a lot of energy, and it’s been nice having someone there to walk him these past 8 years.”
– Carol Hordis 1995
We cared for Sam until January 2010. Sadly Sam passed away….we miss Sam terribly and send love, thoughts and prayers to his family.

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“I’m really glad we found someone to love our dogs as much as we do, with all the travel we do. Thanks for all you do!” –

Clara & Richard Levesque 1995

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“Thank you again for saving my Keemo. After calling around for help and repeatedly getting ‘no’ for an answer, I bless the day I called you. I always looked forward to his obedience lessons and enjoyed your training so very much…Keemo and I are inseparable now and he is a great joy in my life.”
Esther Levesque 1995

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“I have multiple pets, each requiring different kinds of attention. The dogs all need to be let out during the day while I’m at work. And when the family goes on vacation, it’s nice to know someone will be taking take care of Scooter’s litter box and Bob’s birdcage as well. Professional Pet Sitting, Etc. is a godsend!”
Susan Taney 1994

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For more on Professional Pet Sitting Etc, please go to their website www.profpetsit.com

 

About the Owner/Author

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.

Click For a Complete List of all of our educational Blogs

Go to Professional Pet Sitting Etc. Website for more information on the best pet sitting company or click on New Client to contact us or register for dog walking or pet care.

Contact us by phone at 603-888-8088

Email Profpetsit@aol.com

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Professional Pet Sitting Etc Reviews and Testimonials

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This article can not be copied in part or in whole without specific written permission by the Author/Owner.

 

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Paw Injuries

Merlin's Paw - Professional Pet Sitting Etc

Merlin’s Paw – Professional Pet Sitting Etc

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Paw Injuries –

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What to look for

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and

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What to do

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Author,  Professional Pet Sitting Etc.

Did you know that injuries to the paws are quite common in dogs?  It’s true and once you really think about it, it makes perfect sense.  After all, our dogs spend a lot of time on their paws! Running on the pavement, hiking in the woods, and walking on the ice and snow are just a few examples of the wear and tear our dog’s paws take!

So what exactly causes injuries to our dog’s paws? The list is endless, really but here are a few possible causes:

  • Cracked pads from the weather (hot, dry, cold elements are all culprits)
  • Insect bites such as bees, wasps or red ants
  • Broken toenails (keep those nails trimmed!)
  • Rocks between his toes (or other objects such as twigs and burrs or even ice particles)
  • Cuts and lacerations (ice, glass and other sharp objects)

Now that you know some of the causes of paw injuries, you might be wondering what the signs are.  Watch for these signs:

  • Chewing or Licking of the paws
  • Whining, yelping or crying
  • Avoiding the use of or neglecting to put pressure on the suspect paw
  • Redness
  • Swelling
  • Itching

There are a few things you can do to help your pet keep his paws in good health.  Start by paying close attention to where you walk your dog.  There are many chemicals and contaminants that your dog comes in contact with on a daily basis. It’s always a good idea to wash your dog’s paws off after a walk. After washing off your dog’s paws, consider using a balm to keep the pads on his feet from becoming dry and cracked.  You should also check between your dog’s toes to make sure little rocks or other objects have not become lodged in between his toes or even between the pads on his paws. During the winter months, be sure to use pet friendly de-icers.  Aside from causing injury to your dog’s paws, your dog may ingest harmful chemicals as he licks his paws and that can be downright deadly. 

It’s a great responsibility to care for a dog.  Your dog’s overall health, from his ears right down to his paws, is up to you!  Be a good steward, your canine pal is counting on you.

 

About the Owner

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.

Click For a Complete List of all of our educational Blogs

Go to Professional Pet Sitting Etc. Website for more information on the best pet sitting company or click on New Client to contact us or register for dog walking or pet care.

Contact us by phone at 603-888-8088

Email Profpetsit@aol.com

Pet Sitting NH , Pet Sitting Nashua NH , Pet Care NH, Petsitternh, Petsittersnh, Professional pet sitter, pet sitters, professional pet sitting, pet sitting, pet sitter, professional pet services, professional pet sitters, pro pet sitting, pet sit, pet, puppy sitting

cat sitting, cat sitter, cat sitters, professional cat sitter

dog, dog sitting,  professional dog sitter, Dog walking new hampshire, dog sitter, Dog Walking NH, dog walking services, Dog Walker, Dog Walker NH

All rights reserved, copyright 2013, 2014, 2015

This article can not be copied in part or in whole without specific written permission by the Author/Owner.

 

 

 

About the Owner/Author

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.

Click For a Complete List of all of our educational Blogs

Go to Professional Pet Sitting Etc. Website for more information on the best pet sitting company or click on New Client to contact us or register for dog walking or pet care.

Contact us by phone at 603-888-8088

Email Profpetsit@aol.com

Pet Sitting NH , Pet Sitting Nashua NH , Pet Care NH, Petsitternh, Petsittersnh, Professional pet sitter, pet sitters, professional pet sitting, pet sitting, pet sitter, professional pet services, professional pet sitters, pro pet sitting, pet sit, pet, puppy sitting

cat sitting, cat sitter, cat sitters, professional cat sitter

dog, dog sitting,  professional dog sitter, Dog walking new hampshire, dog sitter, Dog Walking NH, dog walking services, Dog Walker, Dog Walker NH

All rights reserved, copyright 2013, 2014, 2015, 2016

This article can not be copied in part or in whole without specific written permission by the Author/Owner.

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What to Look for in a Virtual Assistant

Sazar Answering the phone for Professional Pet Sitting Etc

Sazar Answering the phone for Professional Pet Sitting Etc

What to look for

in a

Virtual Assistant

Service

 

 

– Help for Pet Sitting Business Owners

 Author, Dorinne Whynott, Owner of Professional Pet Sitting Etc.

Business Owners have to wear many hats – Office Manager, Office Assistant, Receptionist, scheduler, writer, editor, creator, web master  and so much more.

If we are lucky enough to be able to hire out some of what we do, it can help us perform better in the other parts of our immense  list of to dos.  Better yet, if we can hire out the parts that we do NOT enjoy, even that much better.

Talking to people actually is not a job I do not like, however, it is a job that I just can not give my full attention to.  I have found that as I age, yup, I can not do some things that I could do when I was younger.  Accomplishing a lot in a day, is one of them, as well as being able to do two things at once.  Now that I am in my 50s, I am finding that I can only focus on one thing at a time.  So, if I am writing an article or updating my website, and get interrupted with the phone ringing, it is taking me longer and longer to get back into the task at hand after I hang up the phone.

So, when I heard of a service that could answer my phones and they would do it like I would do it, I was VERY much interested.  Since this was a very new concept for me, I blindly believed what I read and heard without really researching (bad on my part, I know).

So, here are a few things I have learned, and hopefully, you can find what you are looking for or at least go into a service knowing exactly what you are getting.

 The following is from my experience, research and opinion, I am sure you will have your own.

For the sake of ease, I will be referring to a company, however,  a company can be with various employees or just an individual.  My research was specifically for my pet sitting company, so please keep that in mind.

  • Read everything you can find on the subject of Virtual Assistant
  • Read and print what the company has on their website about this service
  • Search for any reviews
    •  yes, even on the dreaded Yelp, this is your livelihood and income
    • if you can find no reviews anywhere, I would wonder why and do more research
  • Ask at least 3 online groups if anyone has used a service like this and who would they recommend
    • I would suggest at least 3 or more people giving their experience
    • Most importantly, ask if there is anyone who has used a service but have left and Why have they left
    • Ask If they have had a problem, it should be resolved quickly
  • Find out if the company will be just an answering service like a receptionist or will they be answering new and old client questions
  • Will they be answering emails, adding new clients, etc.  Know exactly what they will and will not be doing and get this in writing
  • If they will just be answering like a receptionist, they should be well versed in gathering as much information from the caller so that you can call the caller back with accurate information
    • Normal information a receptionist would gather
      • Full names (first/last),
      • Address, city, phone number
      • Why they are calling?
      • What Services are they interested in?
      • Where did they here about your company
    • You should be able to ask for other information to be gathered, such as
      • How many pets do they have
      • And more
  • If they will be answering questions, will they be exclusively using your information
    • If they will be exclusively using your information, scripts, terminology, they should have a full questionnaire for you to fill out so they can answer according to your requirements
    • For example, my company does not do consults, we offer a service to Meet a sitter if the client chooses, so they should be able to use that terminology
    • Another example, some of you may do untimed visits or timed visits, we have visits that are “up to 30 minutes” and “up to 60 minutes” which we call Regular and Extended Visits, the answering service should be using your terminology
  • If you are selling a service, and the company says they will sell for you, they should be able to give you an average close rate for current clients and be able to back that up
    • What is a close rate?  Take the total number of new clients who have called your company in a month.  Then look at those new clients who have registered with you to use your services.  Divide the total number of new clients who have called for that month with the number of new registered clients.  That will be your close rate percentage.
    • The average close rate for this company should give you an idea of what to expect when they will be answering your calls and selling your service
    • Close rates will vary for every company that they sell for but they should have an average close rate to give you
    • Of course, there is no guarantee, however, the average close rate should be close to what you receive on a monthly basis
    • Knowing this close rate will give you the information you need to make the decision on whether this service will be worth having on your team.  It should make you money if selling is part of your monthly fee.
  • Look for a company that is versed in using scripts.  If they are, ask them to provide a sampling.  If you use scripts – make sure you provide those to the company so they can answer according to how you would answer.
  • Since we all LOVE Marcus Sheridan, look for a company that has transparency
    • Can you find articles answering questions on this service on their website
    • Is there a FAQ page for this service
    • What makes this company qualified to answer phones
    • What kind of training do the employees have
    • What kind of experience does the supervisors have

 

You found a company that looks good, now what should you do

Remember, you will be entrusting this company to be the FIRST CONTACT for your company.  This company should be forthcoming and willing to answer any and all questions you may have and provide documentation to back up their claims.  You have a right to know this information to make an informed decision.

  •  Write down questions, any questions, that you may have
  • The company should be able to answer any and all questions for you and direct you to a place that they are written down
    • Why is this important? Because we all forget in a conversation, but just like our business 98% of all questions, I am asked, the answers can be found on my website
  • Ask how much the fee is and what is included in that fee
    • I would ask for a print out of this
    • Do you get a discount if there is a holiday during the week
    • Do you get a discount if the company closes the office for a storm or moving into a new facility and they do not provide service for that day
    • Find out if this is a flat monthly fee or a fee that is based on the actual call time
  • Find out if there is a cap to the number of calls/emails for the month
    • Some companies may charge up to $5 per call/email over a certain number
    • You may want to check back in your records and know your numbers, how many calls did you receive in the last 3 months
    • How may emails did you receive in the last 3 months
    • Now add all incoming calls and all incoming emails for the 3 months, divide that total by 3.  Is that number under their total monthly cap?
  • Find out how many rings before your calls are answered
    • Generally, all calls should be answered by a live person within 1-2 rings
  • Find out how many people will be answering the phone on any given day and for how many businesses will each person be answering the phones for
    • Why is this important
      • If there is only one person answering the phone for 10 businesses, then it is more likely your calls will be going into voice mail especially during busy holiday times
  • Find out what the average number of calls will be that are not answered and go into voice mail
    • If more than a two per month, in my opinion, then you may need to decide if this is for you.  Again this is the service you are paying for, to answer phones with a live person not go to voice mail
    • Ask if you get reimbursed for any calls that go into voice mail
  • Will they be doing any follow up calls to new clients that have not been signed up or will you be doing this
  • If they have a start up fee, have them send you in writing, what the start up fee is for and what does it include
  • Make sure you have a start date that they will answer the phones in writing so that you can have the phone transfer all set up and ready to go
  • Make sure you know the date they will start charging  you for the service
    • Make sure the service will actually start on that date
    • I would stay away from automatic payments
    • Sometimes if automatic payments are set up, you may be charged and service has not actually started
    • Automatic payments can be a pain to stop or get your money reimbursed
  • This would also be a good time to find out the company reimbursement policy in case you are overcharged
  • Make sure they know a map of your service are (not just zip codes because zip codes can change)
    • For example, one of our biggest cities added a zip code, unbeknownst to me and a new client in that new zip code was told we do not service that area

 

Remember you are PAYING for a service , What you should NOT have to do –  

  •  Keep telling the company how to do their job
    • This is their service, they should Know how to do it and do it well
  • Keep asking for information that they should be gathering on each call
    • This is their service, a basic receptionist should know how to control conversations and gather the information
  • If part of the service you are paying for is selling your services, then you should see a rise is new clients NOT a decline
    • Why?  Because this is their expertise, this is what they have as part of their service, so, they should be good at SELLING
  • Keep asking for things that are part of the service, like follow ups, etc
  • Find out that a new client in your main service area was told that we do not service that area
  • You should not have to keep saying, if you do not know, tell the client I will find out and get back to you
  • When you ask why a name was not written down, the answer from a good receptionist should not be – I asked twice but could not get it
  • When looking at the call sheet and a person called for boarding and seeing the outcome was they were just told we do not board
  • Never have anyone raise their voice at you on the phone
  • Never have to ask more than once for a reimbursement  if you are overcharged for a service that never happened
  • Never have emails answered in days or weeks (should be 24 hours or less)
    • Remember this is part of the service
  • Have clients tell you the phone rang more then what your were told before it was answered
  • Have clients tell you that they called 4 times in an hour and kept going into voicemail
  • When you are doing follow up calls and Have quite a few new clients tell you that they were not told much about your services and company when they called
  • Have your business close rate drop dramatically with new clients registrations
  • If you have a question for a supervisor, it should be answered quickly
  • If you have any problem, it should be resolved quickly and efficiently

Again, these are my experiences, opinions and research.  I hope that you will find a company that can do all the things that you want.  This information is here so you can make an informed decision which is what we all want.  Most of what I learned above came after I found a company.  The worst thing for me was hiring a service and realizing about 3 weeks into it, that what I was told was not what I was getting.  I really wanted this to work and if it did, I would have been a lifetime client!!  Just to get the phones off my mile long to do list was a dream and I tried to do everything to make it work.  I tried a company for 3 months, thinking that it would improve after they really learned my policies and how I did things.  But that really did not happen.  My new client registrations went down, income went down.  Then after numerous calls, sending emails, writing notes and questions on the call log, I was spending more time on the phone than I was before, and getting very stressed, I reluctantly had to stop the service.  I felt that things were not going to be any different than they had been and that I was not being heard.

The good thing is that this was a learning experience for me.  I now know what I am looking for and can ask better questions and look for the answers that will benefit me and my company.  If I decide to go with another company, I hope the experience for me and them will be a better one.

 

 

About the Owner/Author

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.

Click For a Complete List of all of our educational Blogs

Go to Professional Pet Sitting Etc. Website for more information on the best pet sitting company or click on New Client to contact us or register for dog walking or pet care.

Contact us by phone at 603-888-8088

Email Profpetsit@aol.com

Pet Sitting NH , Pet Sitting Nashua NH , Pet Care NH, Petsitternh, Petsittersnh, Professional pet sitter, pet sitters, professional pet sitting, pet sitting, pet sitter, professional pet services, professional pet sitters, pro pet sitting, pet sit, pet, puppy sitting

cat sitting, cat sitter, cat sitters, professional cat sitter

dog, dog sitting,  professional dog sitter, Dog walking new hampshire, dog sitter, Dog Walking NH, dog walking services, Dog Walker, Dog Walker NH

All rights reserved, copyright 2013, 2014, 2015, 2016

This article can not be copied in part or in whole without specific written permission by the Author/Owner.

 

Share

Canine Cognitive Dysfunction

Gracey Professional Pet Sitting Etc

Gracey
Professional Pet Sitting Etc

.

.
Canine

.

Cognitive

.

Dysfunction

.

.

 Author,  Professional Pet Sitting Etc.

Has your senior dog been displaying behavioral changes?  Behavioral changes in senior dogs are often the result of an underlying physical health problem but can also be indicative of Canine Cognitive Dysfunction.  Canine Cognitive Dysfunction or CCD results as a senior dog’s cognitive abilities deteriorate similar to Alzheimer’s in their human counterparts. 

What are the symptoms of Canine Cognitive Dysfunction?

  • Aggression towards family members
  • Change in sleep habits
  • Lethargy
  • Loss of interest in play or socialization
  • Eliminating in the house
  • Change in eating habits particularly a loss in appetite
  • Staring at the wall
  • Startling easily
  • Restlessness
  • Confusion
  • Difficulty learning new commands or seems to forget previously learned commands

 

Your veterinary doctor will work closely with you as he diagnoses your dog.  He will mostly likely need to rule out some other health issues via diagnostic testing before he can definitely diagnose your dog with Canine Cognitive dysfunction.  However, the more information you can provide your vet, the better.  You should be able to discuss any and all behavioral changes that you have noticed in your senior dog.  Dogs with CCD lack dopamine activity so your veterinarian may prescribe a popular drug by the name of anipryl.  This drug may reduce some of the symptoms associated with CCD.  However, just as with other areas of veterinary medicine, a holistic approach towards treating and preventing CCD is gaining more popularity.  You may consider working with a holistic vet to come up with a plan in addition to the conventional medicine plan that has been put in place.  Dietary considerations and supplements are key components that should not be overlooked in your dog’s medical plan. 

With your help, some environmental changes may make the onset of CCD a little easier on your dog.  Avoid moving the furniture as this will only serve to confuse your dog.  Try to keep his day on a routine.  Doing this will keep stress at bay or at least not add to your dog’s stress.  Be sure to set aside time to play with and exercise your dog.  Even if his memory is failing, that does not mean your dog should be ignored and it certainly doesn’t mean you shouldn’t attempt to teach him new things or interact with him.  Just keep in mind that he may get frustrated just as elderly humans do when they are suffering from dementia.  Always exercise patience with your dog and understand that he will need breaks and may frustrate easily, which may bring about some of the symptoms such as aggression with you. 

When dealing with an aging dog, the best thing you can do is provide lots of tender love and care.  After all, your senior dog has provided you with many years of loyalty and love.  It’s only fair that he lives out his final years with a kind, patient and ever faithful pet parent.  That heart of the puppy that you loved and nurtured many years ago is still beating inside your senior dog’s chest.

 

 

 

 

 

About the Owner and Professional Pet Sitting Etc

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB and are unmatched in the Pet Sitting Industry in New Hampshire.

Click For a Complete List of all of our educational Blogs

Go to Professional Pet Sitting Etc. Website for more information on the best pet sitting company or click on New Client to contact us or register for dog walking or pet care.

Contact us by phone at 603-888-8088

Email Profpetsit@aol.com

Pet Sitting NH , Pet Sitting Nashua NH , Pet Care NH, Petsitternh, Petsittersnh, Professional pet sitter, pet sitters, professional pet sitting, pet sitting, pet sitter, professional pet services, professional pet sitters, pro pet sitting, pet sit, pet, puppy sitting

cat sitting, cat sitter, cat sitters, professional cat sitter

dog, dog sitting,  professional dog sitter, Dog walking new hampshire, dog sitter, Dog Walking NH, dog walking services, Dog Walker, Dog Walker NH

All rights reserved, copyright 2013, 2014, 2015, 2016

This article can not be copied in part or in whole without specific written permission by the Author/Owner.

Share